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Volume scan failed to run properly - ReadyNAS Ultra 4
Dear NetGear Community,
I can not find any volume on NAS and can not access any my data
after received alert mail "Volume scan failed to run properly." from ReadyNAS.
This link is the log of My ReadNAS.
https://drive.google.com/open?id=0B65J7hlR79AZdFVidGZncFN2T00
My ReadyNAS has 4 disks(2Tx2, 3Tx2) and X-Raid2 mode.
---
Yesterday, I noticed that ReadyNAS is in "unprotected mode" because Disk3 is crashed.
I replaced Disk3 from Seagate ST2000DL003-9VT166 to ST3000VN000-1HJ166, and ReadyNAS started to rebuild.
During rebuilding process, I tryed to install SSH add-on from Web UI(RAIDiator).
ReadyNAS requested to restart system. I followed it.
After reboot, I received "Volume scan failed to run properly." mail from ReadyNAS.
I checked the status of NAS on Web UI, there was no volume.
I tried rebooting, fsck option on reboot, unplugged new Disk3 and so on.
But there was no change.
Please help me to restore my data.
Regards,
junox
Hello JennC,
Thank you for your kindness support.
I'm afraid but you may need data recovery service, the file system must be a messed file system. If you have full backup you can factory reset with the new disk then restore the data.
Okay, I'll do factory reset. I give up to restore my data.
Regards,
junox
8 Replies
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Hello junox,
Welcome to the community!
When you inserted the replacement disk, were you still able to access the files stored to the NAS volume while it was resynching?
Replacement disks should be new, empty and no partition. Please also make sure it is listed in the HCL.
I am not able to see download the logs, see this article for instructions how to check reallocated sector count and here for checking ATA errors.
Regards,
Hello JennC,
Thank you for your quick response.
When you inserted the replacement disk, were you still able to access the files stored to the NAS volume while it was resynching?
No, I'm not able to access files . (now resyncing..)
New disk is new, empty and no partition.
I am not able to see download the logs, see this article for instructions how to check reallocated sector count and here for checking ATA errors.
disk_smart.log is:
------
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0SMART Error Log Version: 1
No Errors LoggedSMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.------
If you can not download log file, please try the following link.
downloaded file name is "System_log-nas-8B-44-7A-20160316-130328.zip"
Regards,
junox
Hello junox,
I was able to get a glimpse on the smart logs and found just 3 disks on the latest.
Let me check this with others as this may need to be fixed from the backend already, I believe.
Regards,
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