NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Wake-On-LAN: Anybody Got It Working?
Seems like WOL is the only game in town for remote recovery from a power failure ==> graceful shutdown in response to UPS. I'm doing something wrong, but don't know what. Using Fusion's "FUSION ...
Larswa wrote: Thats sounds like REALLY bad customer service... Or is it just me being too critical?
The picture I get from experience and reading the experiences of others:
- The Phone-in system is not working the way NetGear thinks it should work. One of the level-3 guys spelled out how it is supposed to work for me and it sounded perfectly reasonable. But my experience suggests that it is not working that way... not even close. Cannot comment on the web-driven system bc I have not used it.
- Comments from others suggest that NetGear has unexpected problems with released products and their Level-3 people are currently over-worked.
- My experience is that the Level-3 people are great once you get their attention. The person who fixed my boot loop went above and beyond the call of duty by doing it on his own time - outside of the system.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
