Forum Discussion

Tutor

Oct 20, 2015

Weird Problem - ReadyNAS 314 - no volumes exist error but my shares show up and I can't access them

Greetings, I'm not sure what caused this to happen but below are details of what is transpiring. ReadyNAS 314 4 WD 2TB RED drives in X-RAID RAID 5 configuration I can access the GUI Volum...

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StephenB

Guru - Experienced User

Oct 21, 2015

Did you try shutting down and disconnecting the RN314 from power for a bit? Some SATA errors might lock the bus interface.

If that doesn't work, then perhaps contact support. You might need a data recovery contract (though it is possible that one of the missing drives can be reconnected to the array).

fmcstit
Tutor
Oct 27, 2015
StephenB,

Thanks for your response. I did disconnect the device from power for 2 days, but once turned back on I have the same problem. I have an open ticket with Support but to date no resolution. All 4 disks are inserted but only disk 1, 4 are detected and I can still "see" the folders through Windows file explorer, but no access. Hopefully there is some way to force the device to recognize the drives without reformatting and losing all the data. Thanks
- carlfredrikm
  Aspirant
  Dec 14, 2015
  How did you solve it?
  - BrianL2
    NETGEAR Employee Retired
    Dec 14, 2015
    Hi carlfredrikm,
    
    fmcstit contacted support and there's no resolution yet. Probably this thread will be updated once its resolved.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team