What is the best way to get Netgear support?

krazydav wrote:

Email, phone, chat? I am having the darndest time with Level 2 support via email. Extremely slow and not at all productive. This has been going on for several weeks. They have said my case is getting transferred to level 3 if I enable "secure diagnostic mode" which I did for a 6 hour window only to find out that not only has the case not been escalated but that I need to enable secure diagnostic mode again. I just want the appropriate help and would like to know the best way to get it. Anyone have ideas? Thanks

E-mail chat is NOT for a quick resolution. If you have an 'emergency' -- you should be calling in.
When you escalate a case, you must leave Secure Diagnostics mode enabled as a Level 3 from anywhere in the world could be connecting and may not be reaching out to you personally. Please when escalating cases, leave Secure Diagnostics mode enabled. You will delay yourself getting the help you need by specifying time limits when you keep the diagnostics mode enabled.