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Forum Discussion
What is the best way to get Netgear support?
Email, phone, chat? I am having the darndest time with Level 2 support via email. Extremely slow and not at all productive. This has been going on for several weeks. They have said my case is getti...
I should also add that with email, say the agent responds and you don't see the email till the next day or it reaches your spam folder that can create further delays. When you respond to support via email they might not be able to respond for a while. In some cases there may be 24 hours or more between your reply and the agent getting back to you. So it could take some days before a cases reaches L3 on email cases
Live Chat and Phone support are faster than email support.
Live Chat and Phone support are faster than email support.
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