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Forum Discussion
Enigma123
Jun 01, 2017Aspirant
Where is Netgear support? RN316 is not responding
Been holding on the phone for 15 minutes, and the chat box says "Please hold while we connect you to an agent." Readynas 316 is not responding on browser, via ping, screen shows nothing, front pa...
- Jun 02, 2017
We appear to be up and running again, and after a sketchy update (needed multiple reboots, needed to install update twice, showed 3 different version numbers in 3 different places) to the latest version, we appear to be functioning appropriately again!
Thanks everyone!
mdgm-ntgr
Jun 02, 2017NETGEAR Employee Retired
You could try that. Perhaps even unplugging the power for 30 seconds or so.
If it still fails to boot normally are you able to get into the Boot Menu?: https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu
Enigma123
Jun 02, 2017Aspirant
We appear to be up and running again, and after a sketchy update (needed multiple reboots, needed to install update twice, showed 3 different version numbers in 3 different places) to the latest version, we appear to be functioning appropriately again!
Thanks everyone!
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