NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

pvnnpavan's avatar
Jul 01, 2021

Why only 1st NIC is having heating issues and that alone taking complete network down on 21400 model

Why only 1st NIC is having heating issues and that alone taking complete network down on 21400 model

 

 

I can see NIC 1 is not working and NIC 2 is online but still network is not working properly. 

 

Can we disable NIC 1 permanently and what other options do we have if NIC's are not working to connect to NAS to get data 

9 Replies

Replies have been turned off for this discussion
  • You can disable both IPv4 and IPv6, but I don't know if that will accomplish what you want.  I do not know if the 214 uses two completely independent channels for the two ports or has some dual-port devices.  If it has the latter, heat from one channel could affect the other.

     

    There is no other way to access the NAS, but there are methods of using other devices to recover data.  Or, you can move the volume to a replacement OS6 NAS.

    • pvnnpavan's avatar
      pvnnpavan
      Tutor

      Do we know what exactly is causing the issue. 

      Since this issue is not there before v6 upgrades.. 

       

      NAS is working perfectly fine 24x7 through out the year. 

       

      Is v6 causing these issues or any firmware upgrade to NIC's ???

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        pvnnpavan wrote:

         

        Since this issue is not there before v6 upgrades.. 

         


        What do you mean by v6 upgrades?

         

        BTW, what is the warranty status of your NAS?   Normally it is 3 years for the original purchaser, so it might still be covered.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More