Hi everyone,I've searched the forum but not been able to find any posts that help me solve my issue, if there are please direct me to them if not I'd really appreciate any input on how to solve the issue I'm experiencing. I've had a Duo for years and up till recently it has been reliable. A while a go the Windows share stopped working. I can ping the device and see it from RAIDar. But that's about the only services running, beside the Windows share I'm unable to access the HTTP server and FTP server. Also, I'm not able to power down the device by holding down the power button, I suspect that the button is also connected to a service running on Linux. Powering up the device and skip the volume check sometimes allow me to access the Windows shares for a short while, a minute or two, but then it kicks me out. I suspect that the services caches or something.It seems like the Linus kernel boots but there's issues starting the services, and in the case when the services start they crash or locks up after a short while.Any ideas or suggestions on how to resolve this is highly appreciated. Thanks,Joakim

I'm suspecting a full OS partition. Can you get into frontview at all? If you can, try deleting logs (system and backup).

Thanks for the response, a full OS partition doesn't sound too alarming if I'm able to access the device and delete the log files. I've not been able to access the frontview. Once when I were able to access the Windows share after I rebooted without doing the volume check I tried and it started loading but everything was way too slow and the http server got shut down. So I guess there should be a way for me to delete the logs if I'm able to access frontview? Any other ways for me to access the Duo and delete the logs?

If you have ssh access that is another way.Support can do it through the tech support mode. Though the warranty is 3 years, so you are likely past that.Another approach is to shut down the NAS, and connect disk 1 to a PC (USB is fine) and copy the data off with linux reader (http://www.diskinternals.com/linux-reader/) which is free. Then factory reset the NAS, reconfigure it, and restore the data from the backup.

This seems to be a similar issue as the one on this same thread that was started at about the same time.http://www.readynas.com/forum/viewtopic.php?f=7&t=77914&p=435738&hilit=delete+logs#p435738

It could be. Unfortunately there is no way to see if the OS is full w/o SSH. As it fills, the system often begins dropping off the network and becoming non-responsive. Eventually it stops responding at all. Often people wait until that happens before they report the problem here - making it harder to deal with.But there are also other causes for these symptoms - failing hardware for instance.If you don't have a current backup, I suggest the linux reader approach, just to make sure that you avoid data loss.

Windows share stopped working | NETGEAR Communities

19 Replies

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StephenB
Guru - Experienced User
Oct 02, 2014
I'm suspecting a full OS partition. Can you get into frontview at all? If you can, try deleting logs (system and backup).
joakimwg
Aspirant
Oct 02, 2014
Thanks for the response, a full OS partition doesn't sound too alarming if I'm able to access the device and delete the log files.

I've not been able to access the frontview. Once when I were able to access the Windows share after I rebooted without doing the volume check I tried and it started loading but everything was way too slow and the http server got shut down.

So I guess there should be a way for me to delete the logs if I'm able to access frontview?

Any other ways for me to access the Duo and delete the logs?
StephenB
Guru - Experienced User
Oct 02, 2014
If you have ssh access that is another way.

Support can do it through the tech support mode. Though the warranty is 3 years, so you are likely past that.

Another approach is to shut down the NAS, and connect disk 1 to a PC (USB is fine) and copy the data off with linux reader (http://www.diskinternals.com/linux-reader/) which is free. Then factory reset the NAS, reconfigure it, and restore the data from the backup.
joakimwg
Aspirant
Oct 02, 2014
This seems to be a similar issue as the one on this same thread that was started at about the same time.
http://www.readynas.com/forum/viewtopic.php?f=7&t=77914&p=435738&hilit=delete+logs#p435738
StephenB
Guru - Experienced User
Oct 02, 2014
It could be. Unfortunately there is no way to see if the OS is full w/o SSH. As it fills, the system often begins dropping off the network and becoming non-responsive. Eventually it stops responding at all. Often people wait until that happens before they report the problem here - making it harder to deal with.

But there are also other causes for these symptoms - failing hardware for instance.

If you don't have a current backup, I suggest the linux reader approach, just to make sure that you avoid data loss.
joakimwg
Aspirant
Oct 02, 2014
I don't have SSH enabled. :(

I think I have my old hard drive with a working system that was used before I needed more space. Not sure if that could be helpful.
StephenB
Guru - Experienced User
Oct 02, 2014
The old drive probably isn't helpful. Do you have a USB enclosure or adapter for internal SATA drives? Do you use a Windows PC or a Mac?
mdgm-ntgr
NETGEAR Employee Retired
Oct 02, 2014
Well the old disk in the NAS with all other disks removed (as this is a 2-bay) could be a last resort for recovering data already present before the upgrade.

But I agree it most likely isn't helpful.
joakimwg
Aspirant
Oct 02, 2014
I can borrow an USB enclosure from work. I'm using a Windows PC for most of the time.
joakimwg
Aspirant
Oct 02, 2014
I was able to access frontview. Where do I delete the log files?