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Here is a good idea.... Do something with the user-provided ideas listed. At least acknowledge them. Try to show you care about what your customers think, want and need in terms of capability.
You currently have 330+ ideas -- many of them simple and excellent -- provided directly from your customer base.
So far a grand total of ONE (according to your website) has been implemented. 329+ to go.
A batting average of .0021 would have you thrown off any professional team.
If you cant act upon them, at least remark why. Letting them languish on your website doesnt build consumer confidence.
I submitted a simple idea many months ago -- that is easily implemented -- with several user endorsements. It remains listed as "new"
I suppose if you wait long enough and do nothing, the idea becomes unsupportable when the router becomes unsupportable. Thats also an Idea.
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Just got referred to this board from my own question, and let me tell ya, this thread is not encouraging me to add my ideas to the pot . . .
I totally agree with your sentiment.
I had the same experience. i found many suggestions from other users on this forum concerning my problem. not one of them got acknowledged. so i decided to email them directly because i still had support remaining. support told me off for emailing them directly and suggested next time i use this forum instead.
come on.
+1!! Do some damn work Netgear!
Netgear, please listen to these posts. Lots of these requests are great and oh so simple to implement!
You need to interact at the very least with this forum or else people will find a company who listens, come on, we are loosing hope.
...
They don't care about non business customers. It's time to do something about it and raise discontent on social media. They deserve to bear the financial cost of treating their customers this way.
Incredibly disappointed with Netgear. I bought a Nighthawk MR5200 mobile router for streaming on twitch.
1) No response from support on any social media
2) Device registration error (I can't register my router and get premium 90 days support)
3) My Nighthawk MR5200 goes into reboot if the screen is on for more than 20 seconds
4) There are no firmware files on the site for self-updating or downgrading in case of problems
5) They do not listen to the requests of users (people have been asking for the auto-messages feature for many years. Many providers require sending sms after the daily traffic limit, on android I had an auto sms program, and now I have to send them manually).
6) The device catches the signal like a regular smartphone, and with an external antenna it catches even worse.
7) Rare software and firmware updates despite a lot of problems (firmware Build date 2021/08/19 NTGX55_12.04.12.00)And all this at a price of 800 euros for a mobile router.
I plan to return the device to the store, demanding a full refund. I will warn my audience against any interaction with this company.I agreed!
It's important for companies to engage with customer suggestions actively, as it helps build trust and improves user satisfaction. Providing updates or at least acknowledging submitted ideas shows commitment to improvement. For those interested in customer feedback programs, exploring the TellAldi survey step can offer insights into how businesses value customer input. Transparent communication fosters better relationships and encourages more participation in future discussions.
