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Netgear's customer support is terrible. They don't back their products very well. There's no transparency and I never have any idea what Netgear is doing. What updates are coming (if at all)? What improvements are being made (if any)?
3 Comments
I suggest that Netgear have a dev blog or news blog where they can highlight what they are working on.
Some of the information people ask for is commercially sensitive.
It would help if people who want this sort of support could point to hardware makers who do it better.
For example, is there a news blog on other hardware sites?
Nvidia, AMD, and Intel are some examples. They’re more forthcoming. Comcast has a blog as well.
Most hardware makers are quite poor about giving information (I understand the whole “we can’t say too much” concept) but I’m sure there’s a way netgear (and others) can do better without compromising their business plans. One can be transparent without showing their hand as it were.
I don’t even need product info. I’m just asking for netgear to say “hey we’re working on new firmware and new software for product X. Here’s when you can expect it.” Some rough timeline as to when we can expect things to be done (if they’re being done at all). As it stands, I get the feeling that netgear just doesn’t care at all about the customer or supporting their products
