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menkelis's avatar
Mar 15, 2021

WAX218 - AX3600 WiFi 6 Dual Band PoE+ Wireless Access Point going missing randomly.

Just received last Friday my WAX218 - AX3600 WiFi 6 Dual Band PoE+ Wireless Access Point, and  updated firmware to 1.0.2.3.

On Sunday, I noticed that I was loosing WiFi on my Ipad and Iphone randomly

and I would have to re-connect to WiFi in the settings pannel.

Checking status LED's, all looked normal. I changed from 'WPA2-Personal'

to 'Mixed-Personal' (WPA2+WPA3) and after the save/restart have not seen the WiFi

droup.

Log show repeating error message:

WAX218 kern.err kernel: [250315.768167] wlan: [18139:I:ANY] wlan_cfg80211_get_wificonfiguration: 7927: wlan_cfg80211_get_wificonfiguration: Unsuported Genric command: 301

 

23 Replies

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert

    Hi menkelis 

    What is the iOS version on your devices? 14.5?

    Are you able to hit this issue consistently with 'WPA2-Personal' or it is random?

    Do you have the complete syslogs for us?

     

    Thanks,

    Raghu

    • menkelis's avatar
      menkelis
      Tutor

      What is the iOS version on your devices? 14.5?  latest as of yesterday: 14.4.1

       

      Are you able to hit this issue consistently with 'WPA2-Personal' or it is random? Both WPA2-Personal and WPA3-Personal, at random. It happened again yesterday afternoon with YouTube reporting no connection and then a few minutes  restored.

      The WiFi state icon on screen also reflects that no WIFi in sync with the messages from YouTube App.

       

      Do you have the complete syslogs for us?

      I do, not able to attach to these messages.

      • RaghuHR's avatar
        RaghuHR
        NETGEAR Expert

        menkelis  Use google/one drive to upload your AP confirg and logs. Send me link via PM.

         

         

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