My WAX610Y outdoor access point constantly goes offline and online. No rhyme or reason but probably happens a dozen times a day, and in similar intervals. No issues with my three indoor units. I've seen this issue posted before, but no resolution was provided. I believe I have the most recent firmware, but NetGear makes it harder than it needs to be because they want that insight money.

Hi whywontthiswork Could you please send us the diagnostic logs of WAX610y? You can upload into google drive and send me a link via PM. BTW: How many WAX610Y you have? Thanks, Raghu

I cannot access the logs, I can't even find the WAX610Y on my router device list. I only have one of these units, the others are WAC540s. I have a NetGear modem/router and everything is hardwired. I have a C7800 router (wifi off) connected via ethernet to all devices including 3 access points (2 - WAC540, 1 - WAX610Y and a switch GS324TP). All the wireless devices show as "wired" since they connect via the wired access points. Router is connected to the GS324TP switch, switch is connected to all wired devices and the access points (WAC540 / WAX610Y). UPDATE: after a couple restarts I was able to get device to show up in my router with an IP address. It says the logs are not a valid format (.gz). "The file wax610y-officewax610y-13-07-21_15-59-14-logs.tar.gz does not have a valid extension for an attachment and has been removed. jpg,gif,png,pdf are the valid extensions." I could not open the file in acrobat to try and save as PDF.

whywontthiswork wrote: UPDATE: after a couple restarts I was able to get device to show up in my router with an IP address. It says the logs are not a valid format (.gz). That's why RaghuHR wrote... RaghuHR wrote: Could you please send us the diagnostic logs of WAX610y? You can upload into google drive and send me a link via PM.

Hi whywontthiswork Did you checked the latest FW 9.5.3.2 WAX610Y | Insight Managed Access Point | NETGEAR Support We have made some improvements on this issue front. Please upgrade to this firmware if not and share your feedback. Thanks, Raghu

I updated all firmware. As mentioned before I paid $50 for Insight service and within 5 minutes everything rebooted and was working. Now all of the sudden the two access points (not the outdoor one) are going off line and taking other WIRED devices with them. I don't know if its a bad switch or some kind of conflict after the latest updates. Can I give you access to my insight account to find out why devices keep going offline? Half the time I can't access the devices via their ips so I can't even get logs. I have noticed when devices are put on the "172" network vs 168 (example 172.27.1.175) they think they have internet service but they don't, and when you try to use them they don't work.

WAX610Y Constant Device Offline Device Online

16 Replies

RaghuHR
NETGEAR Expert
Jul 13, 2021
Hi whywontthiswork

Could you please send us the diagnostic logs of WAX610y? You can upload into google drive and send me a link via PM.

BTW: How many WAX610Y you have?

Thanks,

Raghu
- whywontthiswork
  Aspirant
  Jul 13, 2021
  I cannot access the logs, I can't even find the WAX610Y on my router device list. I only have one of these units, the others are WAC540s. I have a NetGear modem/router and everything is hardwired. I have a C7800 router (wifi off) connected via ethernet to all devices including 3 access points (2 - WAC540, 1 - WAX610Y and a switch GS324TP). All the wireless devices show as "wired" since they connect via the wired access points. Router is connected to the GS324TP switch, switch is connected to all wired devices and the access points (WAC540 / WAX610Y).
  
  UPDATE: after a couple restarts I was able to get device to show up in my router with an IP address. It says the logs are not a valid format (.gz). "
  The file wax610y-officewax610y-13-07-21_15-59-14-logs.tar.gz does not have a valid extension for an attachment and has been removed. jpg,gif,png,pdf are the valid extensions." I could not open the file in acrobat to try and save as PDF.
  - schumaku
    Guru - Experienced User
    Jul 14, 2021
    whywontthiswork wrote:
    
    UPDATE: after a couple restarts I was able to get device to show up in my router with an IP address. It says the logs are not a valid format (.gz).
    
    That's why RaghuHR wrote...
    
    RaghuHR wrote:
    
    Could you please send us the diagnostic logs of WAX610y? You can upload into google drive and send me a link via PM.
techupdate0
Tutor
Sep 29, 2021
whywontthiswork wrote:
My WAX610Y outdoor access point constantly goes offline and online. No rhyme or reason but probably happens a dozen times a day, and in similar intervals. No issues with my three indoor units. I've seen this Scale a SaaS issue posted before, but no resolution was provided. I believe I have the most recent firmware, but NetGear makes it harder than it needs to be because they want that insight money.
Hi,
Thanks for asking have you found any solution please? i was facing the same issue will be very thankful if you please recommend us the best one.
- whywontthiswork
  Aspirant
  Sep 29, 2021
  I paid for the Insight Service / App. As soon as I paid it rebooted everything and the WAX610Y has had zero issues - BUT THEN my WAC540s started acting on the fritz, taking down the entire network. Now everything EXCEPT the WAX610Y is on a 172 subnet that doesn't work and does not provide internet access. Insight says it can't find my two switches most of the time. I think there is some glitch between the two switches.
  
  Netgear reached out and asked for logs which I provided. I have not heard back from them on my newest issues
  - schumaku
    Guru - Experienced User
    Sep 30, 2021
    Hunting ghosts - neither the WAC540 (connected to your network how exactly?) nor the WAX610Y distribute LAN IP addresses. The 192.168.x.y or the "172" network (example 172.27.1.175) dont "source" from the Netgear APs.
    
    Unclear to me from there these two LAN subnets are coming from. The 192.168.x.y could be the FritzBox LAN, the 172.x.y.z could come from the FritzBox Guest LAN or a provider router (ab-)using private IP addresses. Reads to me like multiple subentworks are inter-connected somehow here.
    
    Almost impossibly a Netgear AP issue or an Insight issue.
    
    Review your network connections, cablings, IP subnetworks issued by the FritzBox (for LAN and for Guest). Ensure only the router LAN network and IP subnet is connected to the APs.
techupdate0
Tutor
Oct 12, 2021
whywontthiswork wrote:
My WAX610Y outdoor access point constantly goes offline and online. No rhyme or reason but probably happens a dozen times a day, and in similar intervals. No issues with my three indoor units. I've seen this issue posted before Gold loan, but no resolution was provided. I believe I have the most recent firmware, but NetGear makes it harder than it needs to be because they want that insight money.
What is your final perdiction?
- whywontthiswork
  Aspirant
  Oct 12, 2021
  C7800 router is having DHCP issues with two netgear switches. Doesn't matter if I plug one switch into another or if I plug both directly into the C7800 modem router. Can't update the C7800 because firmware is locked by the ISP (Cox) and doubt netgear cares enough to do anything so looks like I'll be buying a Motorola modem.
  
  On a side note this whole thing is causing crazy network issues where devices think they are connceted to internet but aren't. TVs won't stream, VOIP phones won't show call histories (but will make phone calls sometimes). Knocks the entire network out for about two minutes at a time.

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WAX610Y Constant Device Offline Device Online

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