WAX620 AP Not Connecting to WiFi

[jimmykimmel]

Hello! I can’t connect chamberlain myQ garage door opener via wax620 AP. All other devices I have are working and all bands are enabled. If I substitute the AP for a router, it connects fine. I need to open a case with Netgear somehow.

[jimmykimmel · Accepted solution]

All they did was power cycle both the AP and the chamberlain device (which I did as well), and then it started working instantly. Not sure at all what was the difference between me doing it and them telling me.

[BasuKhodanapur]

Hi @jimmykimmel 

Thanks for connecting Netgear community forum.

I will create case with the team, can you help me with some more details like

1. Chamberlain myQ garage door opener --Version details 

2. If possible, logs when issue happens (Monitoring --> Logs --> Download detailed Logs)

2. WAX620 Firmware version, Insight managed or Standalone mode. 

4. If possible, configuration backup 

Thanks,

Basu

[BasuKhodanapur]

Hello @jimmykimmel 

Any updates on the case, issue persist please help to provide above mentioned details.

Thanks,

Basu

[jimmykimmel]

Hello Basu sar,
The issue is not persisting anymore. Sorry for the late update. I had contacted chamberlain as well before, and they gave me a remedy.

[areef-mulla]

Hello @jimmykimmel 

Greetings! Happy to know that the issue is resolved. Would you mind sharing what change was needed on Chamberlain device to get this working?

Curious to know if any default config which needs to be changed.

[jimmykimmel · Accepted solution]

All they did was power cycle both the AP and the chamberlain device (which I did as well), and then it started working instantly. Not sure at all what was the difference between me doing it and them telling me.