Orbi WiFi 7 RBE973

2.4 GHz not working


2.4 GHz not working

I am not tech savy and have spent several hours trying to figure this out.  I have a 

C3700v2 – N600 WiFi Cable Modem Router

and after a reset, 2.4 GHz is no where to be found.  I have several devices (including my TV) that won't connect to 5GHz...I am starting to think I am going to have to buy a new TV as I have tried every recommendation I can find and nothing has worked.  Please help!  

Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 6

Re: 2.4 GHz not working

My nighthawk WiFi is not working either. Power cycled, updated firmware, been on hold with “customer service” for over an hour and even paid the $90 subscription for “faster product support” still no help. F*** Netgear
Message 2 of 6

Re: 2.4 GHz not working

I'm with you there!  My printer won't work either....ugh!  

Message 3 of 6

Re: 2.4 GHz not working

Same here.  No 2.4, but 5 is working.  Started to NOT work on 12/14/20.  What gives? ISP reports everything is fine on their end. 

Model: RAX80|Nighthawk AX8 8-Stream WiFi Router
Message 4 of 6

Re: 2.4 GHz not working

Has a factory reset and setup from scratch been performed?

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBE973S and SXK30; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 5 of 6

Re: 2.4 GHz not working

So have you did the factory reset on it yet? Have you logged into the router on the setup of it. Does it even broadcast a 2.4 signal? If by chance you haven't did a factory reset I would try that. If you did and now you don't see a 2.4 signal broadcasted then you may want to log into the router and look in the options on it to see if it is enabled.

Message 6 of 6
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