NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

carreleevt's avatar
carreleevt
Aspirant
Aug 22, 2020

2.4 GHz not working

I am not tech savy and have spent several hours trying to figure this out.  I have a 

C3700v2 – N600 WiFi Cable Modem Router

and after a reset, 2.4 GHz is no where to be found.  I have several devices (including my TV) that won't connect to 5GHz...I am starting to think I am going to have to buy a new TV as I have tried every recommendation I can find and nothing has worked.  Please help!  

5 Replies

  • Irpope's avatar
    Irpope
    Aspirant
    Aug 22, 2020
    My nighthawk WiFi is not working either. Power cycled, updated firmware, been on hold with “customer service” for over an hour and even paid the $90 subscription for “faster product support” still no help. F*** Netgear
    • carreleevt's avatar
      carreleevt
      Aspirant
      Aug 22, 2020

      I'm with you there!  My printer won't work either....ugh!  

  • MARKNOTHANKS's avatar
    MARKNOTHANKS
    Aspirant
    Dec 16, 2020

    Same here.  No 2.4, but 5 is working.  Started to NOT work on 12/14/20.  What gives? ISP reports everything is fine on their end. 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 21, 2020

      Has a factory reset and setup from scratch been performed?

  • Gamer_0224's avatar
    Gamer_0224
    Tutor
    Dec 21, 2020

    So have you did the factory reset on it yet? Have you logged into the router on the setup of it. Does it even broadcast a 2.4 signal? If by chance you haven't did a factory reset I would try that. If you did and now you don't see a 2.4 signal broadcasted then you may want to log into the router and look in the options on it to see if it is enabled.