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gogofren's avatar
gogofren
Follower
Nov 06, 2015

C3000 is connected but not streaming

My C3000 modem router is unable to downstream data. Upstream is slow as well. Power, upstream, downstream and Internet light are bright green and not blinking at all. TWC tech said when he sent ping h...
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Hardware
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TWCDevin's avatar
TWCDevin
Aspirant
Nov 06, 2015

I work for TWC, and we would be happy to assist. Feel free to reach out to us via Twitter: @TWC_Help on Facebook: https://www.facebook.com/twc/?fref=ts  or through email at: TWCable.HELP@TWCable.com

silviaeg's avatar
silviaeg
Aspirant
Nov 07, 2015

I have a C3000-100NAS and a TWC 100 Mbps internet plan, but since a few days ago, it started showing massive packet loss:

 

http://www.dslreports.com/pingtest/5bc8a923bb9c/3349804?r=108

http://www.dslreports.com/pingtest/4c864aa96b53/3349692?r=874

http://www.dslreports.com/pingtest/a9497ca837a7/3349691?r=585

 

The speed test (speedtest.net) showed download speed of 0.3 Mbps, but normal upload speed of 10 Mbps.

 

The TWC technitian just came by and replaced the moden, restoring the download speed to 100 Mbps. He also said this was the 3rd visit today to replace the same NetGear C3000 moden and he suspects there might have been some recent firmware update that is not working well w/ TWC network.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 10, 2015

    Hello silviaeg

     

    What was the firmware verison of the 3000?

     

    DarrenM