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C6250 download stuck on solid amber and the side buttons on my router don’t work
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C6250 download stuck on solid amber and the side buttons on my router don’t work
Prob 1: amber light
- amber light has been stuck on download speed since purchase 9 months ago, haven’t thought much of it. Noticed speeds were much slower than anticipated, ran a speed test and was only getting at most 40 mbps down and 10 up (the 10 up is fine). I’ve hard reset it; nothing, rebooted it; nothing. I don’t have any idea what’s happening
Prob 2: side buttons don’t work
- the router has 2 buttons on the sides, the purpose of them I have no ideas cause they’ve never worked, I’ve only ever seen the lights work on them once and that was then I was setting it up. Tried to look up a solution to it and nothing.
Any help would be greatly appreciated
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Re: C6250 download stuck on solid amber and the side buttons on my router don’t work
@Jnyberg wrote:
Prob 1: amber light
- amber light has been stuck on download speed since purchase 9 months ago, haven’t thought much of it. Noticed speeds were much slower than anticipated, ran a speed test and was only getting at most 40 mbps down and 10 up (the 10 up is fine). I’ve hard reset it; nothing, rebooted it; nothing. I don’t have any idea what’s happening
Which amber light? The downstream one? Upstream one?
That is down to your internet connection. The modem/router is just telling you what is happening.
What speed are you paying for? And don't expect wifi speeds to be as fast as wired speeds.
You may need to talk to your Internet service provider
Prob 2: side buttons don’t work
- the router has 2 buttons on the sides, the purpose of them I have no ideas cause they’ve never worked, I’ve only ever seen the lights work on them once and that was then I was setting it up.
The manual explains what they are for.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the sections in the manual:
Front Panel and Right Side Panel
Troubleshoot With the LEDs.
You might also like to read the section Manage WPS Settings. That explains how to control the other "magic button" on the side.
For help with the modem bit, try the appropriate section for the C6250.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
I will ask the Netgear moderator to move your message.
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Re: C6250 download stuck on solid amber and the side buttons on my router don’t work
Do you have a screen snip of thee cable connections page and the event logs?
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
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