C7800 no ethernet, support claims router is three years old

[brains_ironical]

Bought a new C7800 from amazon yesterday, got it today, no ethernet connections work.

NAT is enabled.

Tried contacting Netgear, they claim the router is 3+ years old and I have to purchase extended support.

Any thoughts on:

1) Why they think a brand new router is over three years old

2) Why I have no ethernet connections through the router, wireless connections: only 1 at a time.

[plemans · Accepted solution]

1. It wouldn't be the first product I've seen returned to amazon and resold. 

2. Or it could have been from a 3rd party seller on amazon. 

3. You can contact support to dispute the purchase date or what might be faster, is to exchange it through amazon. Amazon has a fairly easy return policy and it might be faster than trying to RMA the device. 

4. did you try a simple factory reset? If it was a return/resale, it might have been setup. Push and hold reset for 7-15 seconds while its powered on. 

[plemans · Accepted solution]

1. It wouldn't be the first product I've seen returned to amazon and resold. 

2. Or it could have been from a 3rd party seller on amazon. 

3. You can contact support to dispute the purchase date or what might be faster, is to exchange it through amazon. Amazon has a fairly easy return policy and it might be faster than trying to RMA the device. 

4. did you try a simple factory reset? If it was a return/resale, it might have been setup. Push and hold reset for 7-15 seconds while its powered on. 

[brains_ironical]

Yeah, I was thinking the same thing: someone returned their used router to Amazon and left me holding the bag.  I *did* try the factory reset, no joy. 

Already hit Amazon up for a replacement, hopefully they don't ship this one to some other poor slob!   lol

Thanks for the reply.

[FURRYe38]

Please let Amazon know that this one unit should be returned to NG. IF this is a HW issue, it needs to be returned to NG for review. 

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@brains_ironical wrote:

Yeah, I was thinking the same thing: someone returned their used router to Amazon and left me holding the bag.  I *did* try the factory reset, no joy. 

Already hit Amazon up for a replacement, hopefully they don't ship this one to some other poor slob!   lol

Thanks for the reply.

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