CM500 Slow Download Speeds and Download light blinking green

Question

Firmware Version V1.01.05&nbsp;For the last few days, download speeds have been painfully slow and only the download light is steadily blinking green. All other lights are solid as they should be.&nbsp;&nbsp;I have done factory resets and all troubleshooting possible including everything that was recommended by the ISP. I use Comcast Xfinity and pay for 75 mbps.&nbsp;Current tests show .18Mbps Download and ~7Mbps Upload through hardline connection to Modem. ISP has looked at everything else and can only point to the router. Has anyone else had the

DarrenM · Answer

Hello paperboy201

&nbsp;

Have you bypassed your router and connected direct to the modem and done a speed test?

&nbsp;

DarrenM

paperboy201 · Answer

Yes I have. The .18 Mbps speed test was conducted via hardline directly to modem.Light has now been continuously blinking green for 5 days.

DarrenM · Answer

Hello Paperboy201

&nbsp;

If you had your ISP check everything and you tried to factory reset the modem I would suggest to contact support if you are still under warranty could be a hardware issue.

&nbsp;

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

&nbsp;

DarrenM

paperboy201 · Answer

Go figure that the light stopped blinking late last night and I was not even afforded the chance to work towards a warranty claim. I'm waiting for the modem to act up again if it should do so. Since I don't know what exactly happened and I'm not convinced that it won't happen again, should I still submit a claim?

I do not know now what the issue was and I may not ever know. If the modem has issues again I will come back to this thread as the solution is still unknown. If anyone else has had similar issues with a similar modem then your insight and experience would be much appreciated.

Thank you for your help Darren.

rightintel · Answer

MY upstream light is blinking occasionally now. I logged in and I power cycled, and it went away/came back. Now I rebooted after logging in, and so far it seems ok. Log says things like "critical" and "warning".

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CM500 Slow Download Speeds and Download light blinking green

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