Can anyone help me with my new CM 2000 nighthawk modem

megladong · ‎2021-06-06

Hello I just bought a CM 2000 Nighthawk Modem only not a combo. And When I got everything set up It was running perfect for my Speeds I pay for 500 down and 20 up and i was getting to about 485 down and 23 up. So After a little while it was cutting in and out of playing Warzone. And i've tried a lot of troubleshooting changing cables I have cat 6 cables, trying different ports. But When i went to check the event log this all came up if anyone can understand what any of this means please help me.

Thank you for your time and help much appreciated!

plemans · ‎2021-06-07

photos have to be approved by a moderator. and it can take a while.

Or you can click on "choose file" when your reply and add them one at a time.

I'd also make sure to include the cable connections page with the logs.

megladong · ‎2021-06-07

okay I just got off the phone with netgear and the agent said that my downstream channels are good but my upstream channels are using a lot more power than they should. She told me that the power levels should be around 35 dBmV to 40 dBmV. Here are mine for my upstream.

She said it was either my coax line or something my isp can push through to see if it fixes it. So I called my ISP and I have a tech coming out tomorrow to check the coax line.

Power
1	Locked	ATDMA	1	5120	17600000 Hz	51.3 dBmV
2	Locked	ATDMA	2	2560	25600000 Hz	52.8 dBmV
3	Locked	ATDMA	3	5120	30400000 Hz	57.5 dBmV
4	Locked	ATDMA	4	5120	36800000 Hz	53.3 dBmV

plemans · ‎2021-06-07

The 57 is high. the rest are technically within spec. Its tough to know without all the data because if you're downstream power levels are low, it means that you're futher from the hub. That causes the upstream to need to be higher to send a signal back to the hub.

the only time i see people with their upstream at 35 is if they're right next to the hub.

do you have a full screen snip of both the upstream/downstream and the correctables/uncorrectables?

As well as your logs?

that's a better way to check. you can add them one at a time to be viewed

megladong · ‎2021-06-07

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	795000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	31	795000000 Hz	-2.5 dBmV	42.7 dB	0	0
2	Locked	QAM256	1	615000000 Hz	-2.0 dBmV	43.2 dB	0	0
3	Locked	QAM256	2	621000000 Hz	-1.8 dBmV	43.4 dB	0	0
4	Locked	QAM256	3	627000000 Hz	-1.7 dBmV	43.4 dB	0	0
5	Locked	QAM256	4	633000000 Hz	-2.3 dBmV	43.1 dB	0	0
6	Locked	QAM256	5	639000000 Hz	-2.7 dBmV	43.1 dB	0	0
7	Locked	QAM256	6	645000000 Hz	-2.6 dBmV	43.2 dB	0	0
8	Locked	QAM256	7	651000000 Hz	-2.8 dBmV	43.1 dB	0	0
9	Locked	QAM256	8	657000000 Hz	-2.7 dBmV	43.2 dB	0	0
10	Locked	QAM256	9	663000000 Hz	-2.5 dBmV	43.3 dB	0	0
11	Locked	QAM256	10	669000000 Hz	-2.7 dBmV	43.1 dB	0	0
12	Locked	QAM256	11	675000000 Hz	-2.8 dBmV	42.7 dB	0	0
13	Locked	QAM256	12	681000000 Hz	-2.5 dBmV	43.1 dB	0	0
14	Locked	QAM256	13	687000000 Hz	-2.5 dBmV	43.1 dB	0	0
15	Locked	QAM256	14	693000000 Hz	-2.3 dBmV	43.1 dB	0	0
16	Locked	QAM256	15	699000000 Hz	-2.4 dBmV	43.2 dB	0	0
17	Locked	QAM256	16	705000000 Hz	-2.2 dBmV	43.3 dB	0	0
18	Locked	QAM256	17	711000000 Hz	-2.3 dBmV	43.1 dB	0	0
19	Locked	QAM256	18	717000000 Hz	-2.2 dBmV	43.0 dB	0	0
20	Locked	QAM256	19	723000000 Hz	-2.4 dBmV	43.0 dB	0	0
21	Locked	QAM256	20	729000000 Hz	-2.6 dBmV	42.8 dB	0	0
22	Locked	QAM256	21	735000000 Hz	-2.4 dBmV	42.8 dB	0	0
23	Locked	QAM256	22	741000000 Hz	-2.0 dBmV	43.1 dB	0	0
24	Locked	QAM256	23	747000000 Hz	-2.5 dBmV	42.8 dB	0	0
25	Locked	QAM256	24	753000000 Hz	-2.9 dBmV	42.5 dB	0	0
26	Locked	QAM256	25	759000000 Hz	-2.1 dBmV	43.0 dB	0	0
27	Locked	QAM256	26	765000000 Hz	-2.1 dBmV	43.0 dB	0	0
28	Locked	QAM256	27	771000000 Hz	-2.4 dBmV	42.7 dB	0	0
29	Locked	QAM256	28	777000000 Hz	-2.1 dBmV	43.0 dB	0	0
30	Locked	QAM256	29	783000000 Hz	-2.1 dBmV	43.0 dB	0	0
31	Locked	QAM256	30	789000000 Hz	-2.6 dBmV	42.7 dB	0	0
32	Locked	QAM256	32	801000000 Hz	-2.6 dBmV	42.8 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120	17600000 Hz	51.3 dBmV
2	Locked	ATDMA	2	2560	25600000 Hz	52.8 dBmV
3	Locked	ATDMA	3	5120	30400000 Hz	57.3 dBmV
4	Locked	ATDMA	4	5120	36800000 Hz	53.0 dBmV
5	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

megladong · ‎2021-06-07

Time	Priority	Description
Mon Jun 07 16:50:38 2021	(Notice (6))	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:36 2021	(Warning (5))	MDD message timeout;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:32 2021	(Notice (6))	CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:19 2021	(Warning (5))	Dynamic Range Window violation
Mon Jun 07 16:50:19 2021	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:19 2021	(Warning (5))	Dynamic Range Window violation
Mon Jun 07 16:50:19 2021	(Warning (5))	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:19 2021	(Warning (5))	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:15 2021	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:10 2021	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:10 2021	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:10 2021	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:50:10 2021	(Warning (5))	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:48:40 2021	(Critical (3))	Resetting the cable modem due to docsDevResetNow
Mon Jun 07 16:21:58 2021	(Notice (6))	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:48 2021	(Warning (5))	MDD message timeout;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:45 2021	(Notice (6))	CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:30 2021	(Warning (5))	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:26 2021	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:26 2021	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:26 2021	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:26 2021	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:26 2021	(Warning (5))	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:22 2021	(Notice (6))	Honoring MDD; IP provisioning mode = IPv4
Mon Jun 07 16:21:16 2021	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:21:02 2021	(Critical (3))	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:14 2021	(Warning (5))	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:13 2021	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:11 2021	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:05 2021	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:05 2021	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:05 2021	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Mon Jun 07 16:20:05 2021	(Warning (5))	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Honoring MDD; IP provisioning mode = IPv4
Time Not Established	(Critical (3))	No Ranging Response received - T3 time-out;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

plemans · ‎2021-06-08

Do you have any splitters or signal attenuators in line? Your upstream levels are higher than they should be basesd off your downstream.

Plus you have power violations in the logs and signal issues int he logs.

megladong · ‎2021-06-08

Hey yeah so I went outside to my box and saw that there was a splitter took off the spliter and connected just the one for my room. The power levels are well in range now. I can post another screen shot after work. But even after doing that I still would only get like 20 mbps. Than at random would shoot to 480 than stall out at like 10 mbps.

plemans · ‎2021-06-08

after changing something in the line, rechecking the cable connection info and logs is needed.

It shows how the signal has changed. Plus the cable connections page is just a snip in time, the logs show us the longer term signal.

also, check the website you're testing on. I've had some test servers have issues

megladong · ‎2021-06-08

Okay yeah I will link the new ones when I get home. Thank you for your help.

megladong · ‎2021-06-08

Procedure	Status	Comment
Acquire Downstream Channel	801000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	32	801000000 Hz	6.9 dBmV	43.4 dB	0	0
2	Locked	QAM256	1	615000000 Hz	6.9 dBmV	43.7 dB	0	0
3	Locked	QAM256	2	621000000 Hz	7.0 dBmV	43.8 dB	1426	1236
4	Locked	QAM256	3	627000000 Hz	6.9 dBmV	43.8 dB	1349	1132
5	Locked	QAM256	4	633000000 Hz	6.6 dBmV	43.5 dB	1410	1068
6	Locked	QAM256	5	639000000 Hz	6.3 dBmV	43.6 dB	1295	1295
7	Locked	QAM256	6	645000000 Hz	6.3 dBmV	43.6 dB	1334	1192
8	Locked	QAM256	7	651000000 Hz	6.1 dBmV	43.5 dB	1415	1086
9	Locked	QAM256	8	657000000 Hz	6.3 dBmV	43.6 dB	1462	1168
10	Locked	QAM256	9	663000000 Hz	6.5 dBmV	43.7 dB	1317	1309
11	Locked	QAM256	10	669000000 Hz	6.2 dBmV	43.5 dB	1393	1278
12	Locked	QAM256	11	675000000 Hz	6.3 dBmV	42.8 dB	1378	1310
13	Locked	QAM256	12	681000000 Hz	6.7 dBmV	43.6 dB	1332	1317
14	Locked	QAM256	13	687000000 Hz	6.6 dBmV	43.6 dB	1383	1432
15	Locked	QAM256	14	693000000 Hz	6.6 dBmV	43.5 dB	1343	1236
16	Locked	QAM256	15	699000000 Hz	6.8 dBmV	43.6 dB	1324	1260
17	Locked	QAM256	16	705000000 Hz	7.2 dBmV	43.7 dB	1232	1363
18	Locked	QAM256	17	711000000 Hz	6.8 dBmV	43.5 dB	1336	1394
19	Locked	QAM256	18	717000000 Hz	6.9 dBmV	43.5 dB	1410	1331
20	Locked	QAM256	19	723000000 Hz	6.9 dBmV	43.6 dB	1347	1268
21	Locked	QAM256	20	729000000 Hz	6.8 dBmV	43.3 dB	1454	1358
22	Locked	QAM256	21	735000000 Hz	6.8 dBmV	43.3 dB	1324	1330
23	Locked	QAM256	22	741000000 Hz	7.2 dBmV	43.6 dB	1392	1242
24	Locked	QAM256	23	747000000 Hz	7.0 dBmV	43.4 dB	3831	11597
25	Locked	QAM256	24	753000000 Hz	6.6 dBmV	43.1 dB	118	484
26	Locked	QAM256	25	759000000 Hz	7.3 dBmV	43.5 dB	1393	1317
27	Locked	QAM256	26	765000000 Hz	7.4 dBmV	43.5 dB	1470	1229
28	Locked	QAM256	27	771000000 Hz	7.2 dBmV	43.3 dB	1492	1261
29	Locked	QAM256	28	777000000 Hz	7.4 dBmV	43.5 dB	1442	5102
30	Locked	QAM256	29	783000000 Hz	7.4 dBmV	43.6 dB	2349	6209
31	Locked	QAM256	30	789000000 Hz	7.0 dBmV	43.3 dB	1997	1930
32	Locked	QAM256	31	795000000 Hz	7.1 dBmV	43.4 dB	1307	1219

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120	17600000 Hz	42.0 dBmV
2	Locked	ATDMA	2	2560	25600000 Hz	44.0 dBmV
3	Locked	ATDMA	3	5120	30400000 Hz	48.3 dBmV
4	Locked	ATDMA	4	5120	36800000 Hz	44.0 dBmV
5	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

megladong · ‎2021-06-08

Tue Jun 08 07:20:29 2021	(Warning (5))	Dynamic Range Window violation
Tue Jun 08 07:20:29 2021	(Warning (5))	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;
Tue Jun 08 05:15:21 2021	(Warning (5))	Dynamic Range Window violation
Tue Jun 08 05:15:21 2021	(Warning (5))	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=38:94:ed:0a:dc:60;CMTS-MAC=00:bc:60:93:42:ae;CM-QOS=1.1;CM-VER=3.1;

megladong · ‎2021-06-08

Procedure	Status	Comment
Acquire Downstream Channel	801000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	32	801000000 Hz	6.8 dBmV	43.3 dB	0	0
2	Locked	QAM256	1	615000000 Hz	6.9 dBmV	43.6 dB	0	0
3	Locked	QAM256	2	621000000 Hz	7.0 dBmV	43.8 dB	1426	1236
4	Locked	QAM256	3	627000000 Hz	7.0 dBmV	43.8 dB	1349	1132
5	Locked	QAM256	4	633000000 Hz	6.5 dBmV	43.5 dB	1410	1068
6	Locked	QAM256	5	639000000 Hz	6.3 dBmV	43.6 dB	1295	1295
7	Locked	QAM256	6	645000000 Hz	6.3 dBmV	43.6 dB	1334	1192
8	Locked	QAM256	7	651000000 Hz	6.1 dBmV	43.5 dB	1415	1086
9	Locked	QAM256	8	657000000 Hz	6.3 dBmV	43.6 dB	1462	1168
10	Locked	QAM256	9	663000000 Hz	6.5 dBmV	43.7 dB	1317	1309
11	Locked	QAM256	10	669000000 Hz	6.2 dBmV	43.5 dB	1393	1278
12	Locked	QAM256	11	675000000 Hz	6.2 dBmV	42.8 dB	1378	1310
13	Locked	QAM256	12	681000000 Hz	6.6 dBmV	43.6 dB	1332	1317
14	Locked	QAM256	13	687000000 Hz	6.6 dBmV	43.6 dB	1383	1432
15	Locked	QAM256	14	693000000 Hz	6.6 dBmV	43.5 dB	1343	1236
16	Locked	QAM256	15	699000000 Hz	6.9 dBmV	43.6 dB	1324	1260
17	Locked	QAM256	16	705000000 Hz	7.1 dBmV	43.8 dB	1232	1363
18	Locked	QAM256	17	711000000 Hz	6.8 dBmV	43.5 dB	1336	1394
19	Locked	QAM256	18	717000000 Hz	6.9 dBmV	43.5 dB	1410	1331
20	Locked	QAM256	19	723000000 Hz	6.9 dBmV	43.5 dB	1347	1268
21	Locked	QAM256	20	729000000 Hz	6.8 dBmV	43.3 dB	1454	1358
22	Locked	QAM256	21	735000000 Hz	6.8 dBmV	43.4 dB	1324	1330
23	Locked	QAM256	22	741000000 Hz	7.2 dBmV	43.6 dB	1392	1242
24	Locked	QAM256	23	747000000 Hz	7.0 dBmV	43.4 dB	3831	11597
25	Locked	QAM256	24	753000000 Hz	6.6 dBmV	43.2 dB	118	484
26	Locked	QAM256	25	759000000 Hz	7.3 dBmV	43.5 dB	1393	1317
27	Locked	QAM256	26	765000000 Hz	7.4 dBmV	43.5 dB	1470	1229
28	Locked	QAM256	27	771000000 Hz	7.2 dBmV	43.3 dB	1492	1261
29	Locked	QAM256	28	777000000 Hz	7.4 dBmV	43.5 dB	1442	5102
30	Locked	QAM256	29	783000000 Hz	7.4 dBmV	43.6 dB	2349	6209
31	Locked	QAM256	30	789000000 Hz	7.0 dBmV	43.3 dB	1997	1930
32	Locked	QAM256	31	795000000 Hz	7.1 dBmV	43.4 dB	1307	1219

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120	17600000 Hz	42.0 dBmV
2	Locked	ATDMA	2	2560	25600000 Hz	44.0 dBmV
3	Locked	ATDMA	3	5120	30400000 Hz	48.8 dBmV
4	Locked	ATDMA	4	5120	36800000 Hz	44.0 dBmV
5	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

plemans · ‎2021-06-08

your having power levels that are going out of spec.

the cable connections page shows what they're actively at

megladong · ‎2021-06-08

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	801000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	32	801000000 Hz	7.3 dBmV	43.4 dB	0	0
2	Locked	QAM256	1	615000000 Hz	7.3 dBmV	43.7 dB	0	0
3	Locked	QAM256	2	621000000 Hz	7.4 dBmV	43.9 dB	1426	1236
4	Locked	QAM256	3	627000000 Hz	7.4 dBmV	43.9 dB	1349	1132
5	Locked	QAM256	4	633000000 Hz	6.9 dBmV	43.6 dB	1410	1068
6	Locked	QAM256	5	639000000 Hz	6.7 dBmV	43.7 dB	1295	1295
7	Locked	QAM256	6	645000000 Hz	6.7 dBmV	43.7 dB	1334	1192
8	Locked	QAM256	7	651000000 Hz	6.5 dBmV	43.5 dB	1415	1086
9	Locked	QAM256	8	657000000 Hz	6.7 dBmV	43.7 dB	1462	1168
10	Locked	QAM256	9	663000000 Hz	6.9 dBmV	43.8 dB	1317	1309
11	Locked	QAM256	10	669000000 Hz	6.6 dBmV	43.5 dB	1393	1278
12	Locked	QAM256	11	675000000 Hz	6.6 dBmV	42.8 dB	1378	1310
13	Locked	QAM256	12	681000000 Hz	7.1 dBmV	43.7 dB	1332	1317
14	Locked	QAM256	13	687000000 Hz	7.1 dBmV	43.6 dB	1383	1432
15	Locked	QAM256	14	693000000 Hz	7.1 dBmV	43.6 dB	1343	1236
16	Locked	QAM256	15	699000000 Hz	7.3 dBmV	43.7 dB	1324	1260
17	Locked	QAM256	16	705000000 Hz	7.6 dBmV	43.9 dB	1232	1363
18	Locked	QAM256	17	711000000 Hz	7.2 dBmV	43.6 dB	1336	1394
19	Locked	QAM256	18	717000000 Hz	7.3 dBmV	43.6 dB	1410	1331
20	Locked	QAM256	19	723000000 Hz	7.3 dBmV	43.6 dB	1347	1268
21	Locked	QAM256	20	729000000 Hz	7.2 dBmV	43.4 dB	1454	1358
22	Locked	QAM256	21	735000000 Hz	7.2 dBmV	43.4 dB	1324	1330
23	Locked	QAM256	22	741000000 Hz	7.7 dBmV	43.6 dB	1392	1242
24	Locked	QAM256	23	747000000 Hz	7.5 dBmV	43.5 dB	3831	11597
25	Locked	QAM256	24	753000000 Hz	7.1 dBmV	43.2 dB	118	484
26	Locked	QAM256	25	759000000 Hz	7.8 dBmV	43.6 dB	1393	1317
27	Locked	QAM256	26	765000000 Hz	7.9 dBmV	43.6 dB	1470	1229
28	Locked	QAM256	27	771000000 Hz	7.6 dBmV	43.4 dB	1492	1261
29	Locked	QAM256	28	777000000 Hz	7.8 dBmV	43.5 dB	1442	5102
30	Locked	QAM256	29	783000000 Hz	7.9 dBmV	43.7 dB	2349	6209
31	Locked	QAM256	30	789000000 Hz	7.4 dBmV	43.3 dB	1997	1930
32	Locked	QAM256	31	795000000 Hz	7.6 dBmV	43.4 dB	1307	1219

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120	17600000 Hz	42.0 dBmV
2	Locked	ATDMA	2	2560	25600000 Hz	43.5 dBmV
3	Locked	ATDMA	3	5120	30400000 Hz	48.8 dBmV
4	Locked	ATDMA	4	5120	36800000 Hz	44.5 dBmV
5	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Can anyone help me with my new CM 2000 nighthawk modem

Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem

Re: Can anyone help me with my new CM 2000 nighthawk modem