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BullheadBart's avatar
BullheadBart
Aspirant
Jan 04, 2020

Can't get logged in using correct user and password

After about 8 hours of trying, I cannot get connected to my router, My issue is I cannot access my router via the assigned ip address (192.168.0.1) or routerlogin.net.  This seemed to may possibly happened after loading AVG's VPN - but I'm not certain if this is when it occurred. 
 
Using chrome I get a :

This page isn’t working 192.168.0.1 sent an invalid response.ERR_INVALID_HTTP_RESPONSE

If I try using Netgear's Genie, I can get to the router but it won’t let me log in (I do have the correct user and password). It allows me to see the connected devices but I can’t get logged in to make any changes. It just sits and spins. I have cleared all cache and have done everything I found in a Google search but there is nothing I can do to get logged in. I would do a hard reset but I don’t really want to have to reconnect all 21 connected devices. It’s likely a simple setting change but I have had no luck finding it (after 6 hours of trying). 

 

 

9 Replies

    • BullheadBart's avatar
      BullheadBart
      Aspirant
      Jan 19, 2020

      Darren,

      Sorry for the delayed response. I've been out of town. I did exactly what you suggested and confirmed my IPS has not changed for my modem/router. It is still the published 192.168.0.1. 

       

      I'm still getting the exact same error message.

       

      Thank you,

      Bart

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 19, 2020

        Try a factory reset on the modem and connect a wired PC to the modem. Use a different browser, IE11, Firefox or Opera and see if you can connect to the default modems web page. Look at your networking status on your PC and look at the "Gateway" IP address to confirm the modems IP address and use that to connect to using the browser.