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lionel25's avatar
lionel25
Initiate
Jun 22, 2017

Cannot Upgrade C3000 Firmware with Netgear Genie

Hi,   I need expert assistance please.  My ISP will not update my C3000 because it is my private cable modem.  My attempts at updating through Netgear Genie have failed with the following message: ...
Firmware
Security
Troubleshooting
mac66's avatar
mac66
Guide
Nov 16, 2017
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Folks, 

I need direct expert assistance.  My ISP (WOW) does NOT and will NOT update my C3000 because it is my private cable modem.  My attempts at updating through Netgear Genie have failed with the following message: "Router Firmware Check Completed. Failed to get firmware version information."

 

I am not sure what is the next step.  My firmware is outdated.

 

CAN ANYONE show/tell/direct me (perhaps another method) for updating my router.  It's NONSENSE that Netgear creates a product and then NOT support  firmware improvements and IGNORES the fact some ISPs DO NOT 'PUSH' its patches and are NOT directly acquirable NOR readily updated when there are security risks -- known-or-undiscovered.

 

Thanks for your immediate attention to this issue.

 

Make the firmware updates available to owners of NETGEAR products.

 

  • chockroberty's avatar
    chockroberty
    Initiate
    Dec 03, 2017
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    I think Netgear has hung us out to dry.  I contacted my ISP (CableOne), who said they do NOT update customer-owned routers/modems.  It's frustrating and maddening that Netgear is treating us this way.