Orbi WiFi 7 RBE973
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Devices not connecting to rbs750p satellite

Dasi05
Aspirant

Devices not connecting to rbs750p satellite

Not sure if I made a mistake when buying this and setting this up. Bought a CBR750 cable modem/router with one RBS750 satellite. Realized that was not good enough for a large single story house and bought an add-on satellite RBS750P a few days later. The network is currently daisy-chained via 5GHz:

Router (far east corner of house) -> RBS750P (1 bedroom over to the NW, 30ft-ish away) -> RBS750 (1 bedroom over to the NW, 30ft-ish away).

Nothing but the 2nd satellite is connected to the RBS750P. I have tried rebooting, reversing the location with the other satellite, but no connections are made to RBS750P (no mobile devices either).

I need to buy another satellite because of devices on the far west (an old home with a super weird layout), which are hanging on by a thread by connecting either to the router (!!!) or maybe to the RBS750. It seems almost impossible to get another RBS750. Is the P in the satellite model number actually an issue here? What am I missing? I am okay with rebooting and changing settings via the app or the browser login with good instructions but other than that I have to give up.  

What am I missing? I want coverage for the house with what I currently have plus one additional satellite, is this possible? Or did I buy the wrong satellites to add on?

Thank you for your patience with a not so tech-savvy person

Add. info: Firmware router: V4.6.14.4 (CBR750)
Firmware satellite 1: V4.6.14.3 (RBS750)
Firmware satellite 2: V6.3.8.5 (RBS750P)


Message 1 of 10

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FURRYe38
Guru

Re: Devices not connecting to rbs750p satellite

Need to downgrade all RBS to FW that is on the CBK750s web page so they are on the V4 version:

https://community.netgear.com/t5/Cable-Modems-Gateways/Orbi-CBK-Gateway-RBS-Satellite-Firmware-Updat...

View solution in original post

Message 8 of 10

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FURRYe38
Guru

Re: Devices not connecting to rbs750p satellite

The RBS750P which is really a RBS350 series, isn't compatible with the CBR750 and RBS750. 

https://kb.netgear.com/000065169/Which-Orbi-routers-and-satellites-are-compatible

 

I recommend you find another RBS750 actual unit to use if you need more coverage. 

What is the size of the home in sq feet? 

Message 2 of 10
Dasi05
Aspirant

Re: Devices not connecting to rbs750p satellite

Thank you for this info and for getting on this so quickly, I actually looked at that table earlier today and could not find the RBS750P... The house is 4000sqft (longish, too). Since I wanted to eliminate one device I felt that Xfinity only made the CBR750 an option.

Out of curiosity: even if the Orbi app did not complain about the new satellite and shows it as connected (still shows daisy-chained in) it is not really compatible? I bought the new satellite from BestBuy after searching for add-on satellites and missed the additional P 😞 

Am I understanding correctly that I need to find (a potentially used/refurbished) RBS750 to make this work? Any other suggestions? TIA!


 

Message 3 of 10
FURRYe38
Guru

Re: Devices not connecting to rbs750p satellite

Ya not really compatible. 

 

Look for other RBS750s on Amazon, ebay or shopgoodwill. 

 

In a pinch, NGs EAX series wifi extenders could work as a remote wifi extender. Will connect, just won't integrate like RBS will with Orbi app. 

Message 4 of 10
Dasi05
Aspirant

Re: Devices not connecting to rbs750p satellite

Thank you so much, getting on that right now! 

Message 5 of 10
FURRYe38
Guru

Re: Devices not connecting to rbs750p satellite

👍

Message 6 of 10
Dasi05
Aspirant

Re: Devices not connecting to rbs750p satellite

Hi again, 
so I did follow your advice and added 2 RBS750 satellites. Still no devices connecting to the 2 new ones (I have set them up and let them sit since Saturday).

I have just turned off the initial satellite from the original set with the router and rebooted the router. I have carried my cell phone to the most Western corner of the house where I have put satellite #3 (which shows as connected via daisy chain to sat #2 with GHz with a good backhaul status on the web app). The router is in the most Eastern corner of the house. The phone cannot find the network 😞 It's been there for a good 5-10 mins, no dice. What might be going on? Should I open a new thread? TIA!

Router 
CBR750 running Orbi Firmware Version V4.6.14.4_2.3.12

3 satellites all the same:
RBS750 running V7.2.7.15







Message 7 of 10
FURRYe38
Guru

Re: Devices not connecting to rbs750p satellite

Need to downgrade all RBS to FW that is on the CBK750s web page so they are on the V4 version:

https://community.netgear.com/t5/Cable-Modems-Gateways/Orbi-CBK-Gateway-RBS-Satellite-Firmware-Updat...

Message 8 of 10
Dasi05
Aspirant

Re: Devices not connecting to rbs750p satellite

Just did the downgrade and now it works, what a journey! Appreciate all your help 🙂

Message 9 of 10
FURRYe38
Guru

Re: Devices not connecting to rbs750p satellite

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

Message 10 of 10
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