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Forum Discussion

colnhausen's avatar
colnhausen
Aspirant
Feb 09, 2019

Error: "Login failed. The router response timed out"

I am attempting to update firmware.  My current version  is 1.01.32.  I'm not able to do it via mobile device. 

I am trying to do it via desktop/ethernet connection.  When I attempt to login to the router, I get "Login failed. The router response timed out"

Firmware
Troubleshooting

3 Replies

  • antinode's avatar
    antinode
    Guru
    Feb 09, 2019

    > I am attempting to update firmware. [...]

     

       On what?

     

    > Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router

     

       That's a cable-TV modem+router.  Only your ISP can update its
    firmware.

     

    > I am trying to do it via desktop/ethernet connection. [...]

     

       What's your "desktop"?

     

    > [...] When I attempt to login to the router, [...]

     

       How, exactly?  Some web browser?  Using some URL?

     

    > [...] I get "Login failed. The router response timed out"

     

       What do the LED indicators on your device indicate?


       Visit http://netgear.com/support , put in your (actual) model number,
    and look for Documentation.  Get the User Manual.  Look for the LED
    descriptions.  Further reading might also be helpful.

    • colnhausen's avatar
      colnhausen
      Aspirant
      Feb 10, 2019
      Yes, it's a nighthawk c7000 v1. My desktop is a HP. My ISP provider didn't provide the modem/router so they won't manage the device. I tried to update via nether software, web and mobile app (not compatible with remote managment.)
      • antinode's avatar
        antinode
        Guru
        Feb 10, 2019

        > Yes, it's a nighthawk c7000 v1.

         

           Ok.  Then only your ISP can update its firmware.

         

        > [...] My desktop is a HP. [...]

         

           I'll assume that that means some version of Windows.

         

        > [...] My ISP provider [...]

         

           Which is?

         

        > [...] didn't provide the modem/router so they won't manage the device.
        > [...]

         

           That doesn't matter.  This complaint appears here repeatedly, and the
        answer is always the same:

         

              https://kb.netgear.com/000036375


              If your firmware is outdated, you cannot manually upgrade your
              cable modem's or modem router's firmware. You must contact your
              Internet service provider (ISP) to upgrade your firmware.

         

        > [...] I tried to update via nether software, web and mobile app (not
        > compatible with remote managment.)

         

           I don't know what that means.