Firmware

[stp303]

Is V2.01.16 still the current firmware for cox because I am currently on V3.01.02 and as of recently I have been having a lot of issues?

[vkdelta]

Hi,

what kind of issues are you having? 

cox is in process of upgrading the whole network to 3.1.2. 

Please post your issue + event log details.

[stp303]

I am sorry it took so long to reply.  I cleared all my logs because it was a mess and in the past couple of days, I have not had anything in the event log.  Although that maybe, the amount of uncorrectable codewords  keep rolling in.  I usually have none but I will let this speak for it's self.  

Procedure Status Comment Acquire Downstream Channel 813000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 99 813000000 Hz 0.3 dBmV 40.2 dB 1277351533 170 809 2 Locked QAM256 97 801000000 Hz 0.7 dBmV 40.3 dB 1433671513 510 2401 3 Locked QAM256 98 807000000 Hz 0.4 dBmV 40.3 dB 1433681135 491 2486 4 Locked QAM256 134 975000000 Hz 1.0 dBmV 40.0 dB 1430837396 511 2504 5 Locked QAM256 100 819000000 Hz 0.2 dBmV 40.2 dB 1433696616 523 2475 6 Locked QAM256 101 825000000 Hz 0.3 dBmV 40.2 dB 1433710329 976 2521 7 Locked QAM256 102 831000000 Hz 0.1 dBmV 40.0 dB 1433718754 523 2445 8 Locked QAM256 103 837000000 Hz 0.1 dBmV 40.1 dB 1433727390 584 2400 9 Locked QAM256 104 843000000 Hz 0.1 dBmV 40.0 dB 1434003844 873 2416 10 Locked QAM256 105 849000000 Hz -0.2 dBmV 39.8 dB 1434013038 599 2342 11 Locked QAM256 106 855000000 Hz 0.0 dBmV 40.0 dB 1434023050 589 2351 12 Locked QAM256 107 861000000 Hz 0.0 dBmV 40.2 dB 1434033258 510 2425 13 Locked QAM256 108 867000000 Hz -0.3 dBmV 40.1 dB 1434066012 568 2392 14 Locked QAM256 109 873000000 Hz 0.2 dBmV 40.3 dB 1434049826 543 2474 15 Locked QAM256 110 879000000 Hz 0.6 dBmV 40.5 dB 1434058507 532 2534 16 Locked QAM256 111 885000000 Hz 1.0 dBmV 40.5 dB 1434039200 595 2512 17 Locked QAM256 112 891000000 Hz 1.5 dBmV 40.7 dB 1434076581 542 2567 18 Locked QAM256 113 897000000 Hz 2.1 dBmV 40.8 dB 1434085432 570 2547 19 Locked QAM256 114 903000000 Hz 1.5 dBmV 40.6 dB 1434096080 606 2498 20 Locked QAM256 115 909000000 Hz 0.5 dBmV 40.3 dB 1434104117 563 2412 21 Locked QAM256 116 915000000 Hz -0.6 dBmV 40.0 dB 1434109364 625 2464 22 Locked QAM256 117 921000000 Hz -1.3 dBmV 39.6 dB 1434121564 660 2525 23 Locked QAM256 118 927000000 Hz -1.3 dBmV 39.6 dB 1434128822 658 2429 24 Locked QAM256 119 933000000 Hz -0.6 dBmV 39.8 dB 1434139110 603 2426 25 Locked QAM256 120 939000000 Hz 0.1 dBmV 40.0 dB 1434148479 605 2436 26 Locked QAM256 129 945000000 Hz 0.7 dBmV 40.0 dB 1434157831 608 2472 27 Locked QAM256 130 951000000 Hz 0.8 dBmV 40.0 dB 1434169533 572 2481 28 Locked QAM256 131 957000000 Hz 1.1 dBmV 40.1 dB 1434176772 546 2496 29 Locked QAM256 132 963000000 Hz 1.1 dBmV 40.0 dB 1434188796 561 2473 30 Locked QAM256 133 969000000 Hz 1.1 dBmV 39.9 dB 1434189998 557 2462 31 Locked QAM256 135 981000000 Hz 0.7 dBmV 39.8 dB 1434202750 550 2465 32 Locked QAM256 136 987000000 Hz 0.6 dBmV 39.9 dB 1434174483 7037 32519

Upstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power 1 Locked TDMA and ATDMA 1 18400000 Hz 42.0 dBmV 2 Locked ATDMA 2 23300000 Hz 43.4 dBmV 3 Locked ATDMA 3 29800000 Hz 44.9 dBmV 4 Locked ATDMA 4 36300000 Hz 44.9 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Not Locked Unknown 0 0 Hz 0 dBmV 0 dB 0 ~ 0 0 0 0 2 Not Locked Unknown 0 0 Hz 0 dBmV 0 dB 0 ~ 0 0 0 0

<tabindex=-1>Upstream OFDMA Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV

[stp303]

It did not past the whole table to I attached a screen shot

[vkdelta]

Please PM me following info:

CM MAC:

account #:

Summary of the issue you are having. 

we will send the case to Cox engineering and see if they can spot any issue. 

[stp303]

I messaged you all my info and I called cox early this morning to see if they could reset my modem on their end.  The problem still is on going.  I have noticed though sometimes when I log into http://192.168.100.1/, I get the GUI of a cable modem/router combo.  I dont use any other netgear products besides my modem and I have a asus ac3100 as an AP along with my pfsense box.  Just making sure also that I didnt have a lose rg6 cable, I crawled through my attic and doubled checked everything.  I also checked the cable connections coming into my house.  I replaced the cable that connects to the modem over a month ago because COX ran 3 spliters off of one rg6 cable to provide my house with internet and tv.  After fixing their hack job, it is one splitter from the line into the house and directly into my modem and I used rg6 quad shielded cable with a braid of 80/40.  I also replaced the cheap .75 cent splitter off the main line that COX installed and it is the correct mhz.  I did the same with the poe filter.  After I did all of this, I had no issues what so ever till now.  I also make my own patch cables and they are all cat6.  I tested all of them to make sure none of them were bad.  I am sorry for the long reply, I just wanted to provide as much information as possible about my setup. I also can link everything I have and used if it is needed.

[vkdelta]

Please make sure you clear all the cache before accessing the GUI. Otherwise, you might get old cache from previous devices.

do you see issues with your device directly connected to the CM1000?

[stp303]

I get the GUI for an ac1750.  I have never owned an ac1750.  I recently built this pc and it has never been connected to any other networking devices.  As for the laptop to the modem I will try it out tonight.  I have been getting less uncorrectables across all channels but I almost got 17000 errors on a single channel.

[vkdelta]

Please post the screenshot of the GUI.

also try with other browsers.

Please post complete screenshots. use imgur if this forum does not allow you to post pics easily.

[stp303]

I had my desktop connected to the modem for 24 hours and still was having issues but it is getting better. I have noticed though there where 5 cox vehicle's on my street today. When I called cox and asked if there has been trouble with the line on my street they said no. When I noticed all the cox trucks though I was getting errors like crazy. I havent gotten a screen shot of the gui yet though. It switchs from one to another pretty fast but it is a completely different gui than the one for my modem.

[stp303]

I havent been on my pc but I pulled my modem up and screen shooted the weird gui. Ill take one on my desktop when I get home today.

[stp303]

It has been awhile and I just wanted to provide an update.  My cable modem has been performing so poorly it is making it almost unbarable to use the internet.  Yet again I will upload a new screen shot of my modem and this is from the last time we were messaging till now.

[vkdelta]

what FW are you on the CM1000?  3.01.02? 

you log shows tons of uncorrectable errors.

[stp303]

I am on  3.01.02.  When I started this post on the 4th is around the time cox pushed  3.01.02 and ever since then I have had nothing but issues.

[stp303]

I know this is a dead post by now but i thought i would share what was causing my problems.  For the past month I was getting about 10,000 uncorrectable errors a day.  I was about to give up but i called cox once again because the only issue i could think was the line coming from the tap was damage.  When on i was on the phone with cox they said my modem was showing up as a cm400.  I had posted before that my modem would show different model numbers at times.  After they corrected the firmware issue, all has been well.  That is the first time i can say that since i bought this modem.