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KManis's avatar
KManis
Follower
Oct 03, 2015

I am having problems changing the password on my CG3000D router

I have tried using the default gateway but it won't load up on my computer.  I have 2 people who have hacked into my router and are riding piggy back on my wifi.  I want to either change my password or block thier ISP's which I have.  My router is not compatible with the netgear genie for password change, but I have it to check who is on my signal.  Any help out there?

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3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 05, 2015

    Hello Kmanis

     

    Doing a factory reset should let you log back into the modem with admin password defaults then you can redo the wireless password to keep those people out. Hope to hear your feedback

     

    DarrenM

  • DrShelli's avatar
    DrShelli
    Aspirant
    Oct 26, 2015
    How do you do a factory reset? I tried to change my password on the website, but now I just can't login and can't access the website, for routerlogin.net ...
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Oct 26, 2015

      DrShelli

       

      There is a small hole on the back of the modem you just use a paper clip to hold it down for 10 sec then it will factory reset.

       

      DarrenM