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Forum Discussion
Log codes and internet disconnections
C7800 errors and disconnects
Log code says: critical 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:62:48;CMTS-MAC=00:a3:d1:5d:61:5b;CM-QOS=1.1;CM-VER=3.1;
What on earth does that mean? There’s a lot more but the majority are error code 3 is that a system issue or an ISP issue
Log code says: critical 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:b4:62:48;CMTS-MAC=00:a3:d1:5d:61:5b;CM-QOS=1.1;CM-VER=3.1;
What on earth does that mean? There’s a lot more but the majority are error code 3 is that a system issue or an ISP issue
6 Replies
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
