Orbi WiFi 7 RBE973
Reply

Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

Gb1035
Aspirant

Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

In trouble shooting getting to xfinity apps it doesn’t seem router based nor Armor. A reboot of the c7000v2 gets me back into the apps (TV Remote, Xfinity stream, and My Acct app). All other apps etc work just fine. From testing oauth stops some where between 12:30am and 4:30am central.

Is there a definitive solution out there?
Message 1 of 8
FURRYe38
Guru

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

 

Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Cable modems (C and CM series) products. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

 

Message 2 of 8
Gb1035
Aspirant

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

Had Comcast out to check and replace all connections etc… all is at peak performance but issue still exists.
Message 3 of 8
FURRYe38
Guru

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

Please post a copy and paste of the modems connection status page.

Message 4 of 8
Gb1035
Aspirant

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

IP Address : x.x.x.x( Edited)

Subnet Mask 255.255.248.0, /128
Default Gateway 
DHCP Server 
DNS Server 75.75.75.75, 75.75.76.76, 2001:558:feed::1, 2001:558:feed::2
Lease Obtained 3 days,7 Hours,17 minutes
Lease Expires 2 days,21 Hours,16 minutes

Note: I did release and renew lease four days ago and oauth.xfinity.com worked for about 36 hours until the 2nd over night time period.

Message 5 of 8
FURRYe38
Guru

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

Please post a copy and paste of the modems connection status page. Should look like this:

https://community.netgear.com/t5/Cable-Modems-Routers/CM400-keeps-dropping-internet/m-p/2197575/high...

 

Please don't post WAN IP addresses in public forums for security reasons. 

Message 6 of 8
Gb1035
Aspirant

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

How do I remove this post?
Message 7 of 8
FURRYe38
Guru

Re: Need to reboot modem each morning as oauth.xfinity.com stops working some time after midnight

You don't. 

Message 8 of 8
Top Contributors
Discussion stats
  • 7 replies
  • 1537 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series