Netgear modem not working with xfinity.

Question

My modem stopped connecting to the internet a week ago so I called the xfinity tech to check it out. He said the network was fine and it was the modem not connecting. So I went a bought another Netgear modem and the same exact thing happened. Had another tech come out and said the new Netgear firmware not working with xfinity. Is there anyway to fix this so I don’t need to spend another $200 on a new modem.

Vichu697 · Answer

Hi!I’m having a similar issue. My new net gear modem isn’t connecting with the Xfinity connection. The Xfinity modem seems to be working fine and getting strong signal, but the netgear modem isn’t working. The downlink light is solid. But the uplink and internet light is not. Let me know if there are any solutions for this!

ssounthala · Answer

Yea, Same here I have Netgear r7500 and Netgear 16 ports it was working fine until Comcast modem fail. I went to comcast and got a new Xfinity xfi x86. but this new xfinity only has 2 LAN ports. I hung one to my computer and one to my Netgear switch it cuts off internet, and When i connect my netgear R7500 it does the same thing. And now with out my netgear switch working, My devices that are hard wire will not will not work. So, my 4 Dlink camera and 8 cameras for security, my external, 2 Access point devices, 6 computers no longer works. Unless you have a Wifi devices built in to you are devices. But like hard wired because it is more stable and reliable. I am think it is the firmware that I have to update on all my Netgear Products, but is not a guarantee it will work. And I sure hell don't want to spend $200-500 on a new device just because Comcast/Xfinity has a new product with up to date firm ware. it is so stupid, sorry I am frustrated. So,&nbsp; yea...thanks Comcast, So, no I am thinking Century Link as my Ip service. And I can't update my Netgear products because It can't access in the internet.

gibboneyb · Answer

Did you find a solution to this problem? I Also have a R7000 and xfinity internet. Wife and I just bought a new house and switched from Cox at the old house which worked fine to xfinity at the new house and im having the same issue. Every week or so the wifi network will change from what we named it back to NETGEAR70. The top three lights will blink then all lights will pop on and the cycle repeats itself for 10 mins or so. I have to log in to my routers IP and then rename the wifi networks for it to work again. Any solution will be helpful

FURRYe38 · Answer

Do you have R7000 router or a C7000 cable modem router? If a R7000, please post here:https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk&nbsp;If a C7000 cable modem router, please make a new post and post more details so we can help you.&nbsp;gibboneyb&nbsp;wrote:Did you find a solution to this problem? I Also have a R7000 and xfinity internet. Wife and I just bought a new house and switched from Cox at the old house which worked fine to xfinity at the new house and im having the same issue. Every week or so the wifi network will change from what we named it back to NETGEAR70. The top three lights will blink then all lights will pop on and the cycle repeats itself for 10 mins or so. I have to log in to my routers IP and then rename the wifi networks for it to work again. Any solution will be helpful&nbsp;

DarrenM · Answer

Can you give some more detail on whats happening does the modem have all the lights on? are you able to pull the logs from the modem or look at the signal levels?

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DarrenM

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Netgear modem not working with xfinity.