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Forum Discussion
New Nighthawk Router - Inconsistent Ping and Connection
Hello all,
I recently purchased and installed a Nighthawk CAX80 and have started to experience some issues with ping spikes as well as dropped connection on multiple devices. When running a ping loop on my laptop (via wifi 2.4 or 5) I will have 15 or so pings to google that sit in the 20ms range and then 2-3 consecutive in the 150-400ms range. These spikes also (I assume) tend to kick off my Echo Dots from their connection long enough to make them no longer respond and I have to manually reboot them. This also seems to cause any streaming service I use on my Firesticks (on either 2.4 or 5 wifi) to buffer or downright fail consistently as well.
I have had my ISP come out multiple times and they have run new lines, checked for noise, etc with no found issues. I have 1gb down and roughly 40 up but still find consistent issues across all platforms. The following devices are what I am seeing issues with.
Laptop - 3D modeling and the models will lag and crash on both wifi and LAN.
PS5 - constant lag (symbols show latency variation or packet loss) LAN
Echo Dots - drop signal and forced to reboot. Music etc stops playing after 2-3 songs, etc. Wifi 2.4 and 5
Firesticks - all buffer constantly, wifi 2.4 and 5.
Smart TV - tested to see if better response than firestick, similar issues. wifi 2.4 and 5.
I have attached pictures from my router login information, can someone please help me understand why my service seems worse now than it did with a $200 Netgear router that was about 7 years old?
Thanks!
Mike Bauer
17 Replies
Here I have also attached my most recent ping loop that was run today right after my ISP changed out another line for me (from street to my house, buried).
Do you have the event log from the modem? Your cable connection does have errors in it but its just a snap shot in time. The event log shows us longer term connection.
The isp is responsible for your line up to your home. You might check inside the home for issues.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.Thank you for the information. The lines within my house were all just replaced last week at the start of these issues, as the first day or so I hadn't noticed any real issues with the modem/router yet, but I wasn't home much. I called Spectrum (ISP) and they came out and determined that my lines had some issues so they replaced all my internal lines. This week (yesterday) they replaced all the external lines running to the house.
I have no amplifiers, splitters, etc. It is just the single line running from the box outside directly to my modem/router and no other connections. That line tests out fine as far as the ISP is telling me.
I have attached my full log report, as far as what is available to me which seems to only be the last two days. Please let me know if there is any other information I can provide to better help, as I am a novice at decoding these issues. I have run ping loops and thats about as far as my abilities take me on my own.
Thank you again,
Mike Bauer
