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cakekey's avatar
cakekey
Aspirant
May 31, 2023

Nighthawk AC1900 (C7000v2) Disconnects Frequently

For almost a week now, my modem has been losing its internet connection for several minutes at a time. This loss is simultaneous across all devices, both wired and wireless. Outside of these drops, performance seems to be totally normal.

I've contacted my ISP and they claim no issues on their end, only a weak connection that seems to be due to a hardware issue on our end. The previous coaxial cable seemed to be in fine condition, but I swapped it with a brand new one anyway to no avail.

 

Attached is a picture of the front-end LED indicators.

9 Replies

    • cakekey's avatar
      cakekey
      Aspirant

      Connection Status:

      Frequency start Value

      This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
      Starting Frequency   0
       

      Startup Procedure

      Procedure Status Comment
      Acquire Downstream Channel603000000 HzLocked
      Connectivity StateOKOperational
      Boot StateOKOperational
      SecurityDisabledDisabled
      IP Provisioning ModeHonor MDDhonorMdd(4)
       

      Downstream Bonded Channels

      Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
      1LockedQAM25617603000000 Hz2.7 dBmV37.4 dB30
      2LockedQAM2561507000000 Hz1 dBmV36.6 dB13469
      3LockedQAM2562513000000 Hz1.2 dBmV36.4 dB232426
      4LockedQAM2564525000000 Hz1.4 dBmV36.9 dB158146
      5LockedQAM2565531000000 Hz1.8 dBmV37.1 dB13387
      6LockedQAM2566537000000 Hz1.7 dBmV37.2 dB8390
      7LockedQAM2567543000000 Hz2.2 dBmV37.3 dB401
      8LockedQAM2568549000000 Hz2.1 dBmV36.3 dB80
      9LockedQAM2569555000000 Hz2.1 dBmV35.8 dB50
      10LockedQAM25610561000000 Hz2.2 dBmV36.8 dB10
      11LockedQAM25611567000000 Hz2.1 dBmV37.3 dB00
      12LockedQAM25612573000000 Hz2.3 dBmV37.3 dB00
      13LockedQAM25613579000000 Hz2.1 dBmV37.3 dB00
      14LockedQAM25614585000000 Hz2.3 dBmV37.3 dB552
      15LockedQAM25615591000000 Hz2.5 dBmV37.3 dB360
      16LockedQAM25618609000000 Hz2.6 dBmV37.3 dB110
      17LockedQAM25621627000000 Hz1.8 dBmV37.1 dB00
      18LockedQAM25624645000000 Hz1.3 dBmV36.9 dB00
      19LockedQAM25625651000000 Hz1.5 dBmV37.1 dB00
      20LockedQAM25627663000000 Hz1.3 dBmV36.8 dB00
      21LockedQAM25628669000000 Hz1.3 dBmV36.7 dB00
      22LockedQAM25630681000000 Hz1.2 dBmV36.6 dB00
      23LockedQAM25631687000000 Hz1.6 dBmV36.6 dB00
      24LockedQAM25632693000000 Hz1.3 dBmV36.5 dB00
       

      Upstream Bonded Channels

      Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
      1LockedATDMA85120 Ksym/sec37400000 Hz51.5 dBmV
      2Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      3Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      4Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
      8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    • cakekey's avatar
      cakekey
      Aspirant

      Event Log:

      2023-5-31, 16:33:18Error (4)DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 15:26:28Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 15:26:24Notice (6)Honoring MDD; IP provisioning mode = IPv4
      2023-5-31, 15:26:13Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 15:25:40Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 15:25:40Warning (5)MDD message timeout;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      1970-1-1, 00:00:59Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:57Notice (6)Honoring MDD; IP provisioning mode = IPv4
      1970-1-1, 00:00:49Critical (3)No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.0;CM-VER=3.0;
      1970-1-1, 00:00:41Notice (6)WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:41Notice (6)WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
      1970-1-1, 00:00:39Critical (3)SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
      2023-5-31, 14:28:19Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 13:32:50Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 13:32:18Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 11:32:00Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 11:31:28Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 09:21:51Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 09:21:19Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 07:20:33Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 05:27:17Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 05:26:45Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 03:20:43Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 03:20:10Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-31, 01:22:51Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 23:29:48Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 23:29:15Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 21:34:32Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 21:33:59Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 19:40:52Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 19:40:20Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 17:46:08Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 17:45:35Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 15:42:35Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 15:42:03Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 13:35:46Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 13:35:13Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 11:28:42Critical (3)Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 11:28:10Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.1;CM-VER=3.0;
      2023-5-30, 09:36:51Critical (3)No Ranging Response received - T3 time-out;CM-MAC=80:cc:9c:0b:93:90;CMTS-MAC=00:01:5c:6b:b6:5c;CM-QOS=1.0;CM-VER=3.0;
    • cakekey's avatar
      cakekey
      Aspirant

      Firmware is V1.03.01
      I have devices across both 2.4GHz and 5GHz.
      I live in a suburb, and thus have other property's wifi networks within range. On average, there are over a dozen.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    cakekey wrote:

    I've contacted my ISP and they claim no issues on their end, only a weak connection that seems to be due to a hardware issue on our end.


    What does that mean? Did they provide any details?

     

    The connection at your end depends upon the quality of the signal that gets to you. They control that, not you.

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    Check for various troubleshooting tips.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.