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Forum Discussion
SunnahWay
Apr 12, 2023Aspirant
Losing connection Intermittently CAX80
For the past 3 weeks I have been losing connection multiple times in the day and I cannot figure it out. I my cable ISP (COX) has confirmed the connection from their side is good and I have reset the...
jlbennettmd
Sep 16, 2020Guide
If I use personal hotspot bypassing cax80 I am able to connect.
jlbennettmd
Sep 16, 2020Guide
Also, if I use C7100V; VPN also works
You have a ton of correct and un-correctables that should be all zero's across the channels.
All Criticals, Errors and Warnings needs to be reviewed by the ISP and resolved. These indicate issues on the signal cable line.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlThank you for look it. Since the modem is one they provided, they are not going to trouble shoot the hardware. COX already told me this. I really have no faith in those technicians' actual tech knowledge. It will be interesting to see who comes and what the technician says/does. So, there is a good chance I will have to do it on my own eventually. Is there documentation or a support video I can follow to correct the items you mentioned?
SO the ISP provided this CAX80 to you? if so, they can look at the HW since it came from them, however seems odd they provided this modem to you.
The ISP IS responsible for any and all items and issues up the back of the modem.All troubleshooting information has been linked.