Nighthawk C7800 X4S cable modem router combo

[reneegdouglas]

How do you turn off the router portion of this combo?

This router does not provide parental controls, which we need. In order to gain parental controls we were advised by netgear IT, to purchase a compatible router R8000P, which will provide control options. We cannot get past turning off the old router to setup the new and IT was triped up themselves and is having to research and call us back. Help please!

[plemans]

follow this guide

https://kb.netgear.com/27191/How-to-set-the-cable-modem-router-to-be-on-modem-only

[FURRYe38]

Under Advanced tab/Administration/Router mode

With in the menu option there will be YES or NO. Select NO. This will cause the modem to reboot in to a modem only mode, disabling the router portion of the modem. Have your external Wifi router connected by it's WAN port to LAN port #1 on the back of the modem. 

[reneegdouglas]

We tried this and do not have "router mode" under advanced then administration.

[plemans]

click the administration tab on the left and not the advanced setup tab you hit. 

[reneegdouglas]

Thought I replied to this but I don't see my response.  We tried this before posting for help and do not have the router option there either. 

[plemans]

Not sure why the option isn't there. I know its in that location on my C7000 and CAX80. 

You can try just disabling its wifi and putting the new routers IP address into the C7800's dmz. 

[FURRYe38]

Whats listed under NAT Mode? 

I wanna say this is probably it. I'd have pull my C7800 out and check it...

---

@reneegdouglas wrote:

We tried this and do not have "router mode" under advanced then administration.

---

[reneegdouglas]

Here's what we see under "nat"...

[FURRYe38]

Unselect that check box the apply.