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Forum Discussion

HermioneDanger's avatar
Apr 19, 2017

No internet Ethernet light is amber

Hi, just moved and got everything set up fine, but I'm getting an intermittent problem. My internet connection will sporadically go out and my Ethernet light on the modem will turn Amber and occasionally blink. Sometimes a restart of the PC fixes the issue but sometimes not. I'm also using a Netgear router.

Docsis 3.0 modem cmd31t
N450 router wnr2500

3 Replies

  • Further info, the problem is typically fixed by bypassing the router and then getting the internet to come back on then going through the router again. It only last about six hours or so though before going out again.
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello HermioneDanger

       

      Have you replaced that cable?

       

      DarrenM

  • Not sure which cable you're talking about, but both Ethernet cables are new. I can fix it every time by going into command prompt and using the command

    Netsh int ip reset reset.log

    And then resetting my modem, my computer, then hooking everything through the router again.