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Forum Discussion
Power outage caused loss of internet, now it says my security answers are not right...but they are?
Power outage caused loss of internet, now it says my security answers are not right...but they are?
3 Replies
could be the router/modem or whatever you have factory reset from the power outage/surge. You don't tell us what device you have.
I try to sign on and they ask for the serial #, and I put it in and it says that's not the right number. (10 times) But it is the only device I have hooked to my computer. Also, like I said, it won't accept my security answers.
have you tried a factory reset?
If you reset it, the default password should either be password or on the bottom of it.
we still don't know what device you have
