Orbi WiFi 7 RBE973
Reply

Re: Nighthawk CAX80 login loop

jsomaini
Aspirant

Re: Nighthawk CAX80 login loop

I have the same issue.  When trying to authenticate to the web service (on the router), it forces a reauthentication.  Eventually, it asks for the serial number to reset the pw.  Even after doing that, it still has the same issue.  I've rebooted multiple times, verified the password is correct etc, etc... 

 

No idea what the issue is.

Message 1 of 5
FURRYe38
Guru

Re: Nighthawk CAX80 login loop

What Firmware version is currently loaded?

What browser are you using? Try a different browser, MS Edge, Firefox or Opera.

Be sure to clear out all browser caches before navigating to the modems web page.

Has a factory reset and setup from scratch been performed since last update?

 

Message 2 of 5
plemans
Guru

Re: Nighthawk CAX80 login loop

have you made sure the password meets these requirements? 

10 characters with at least:

1 special character

1 upper case

1 lower case

1 number

Message 3 of 5
jsomaini
Aspirant

Re: Unable to reset router password on CAX80

How can you backup the config if you can't log into the web interface?  (hence the issue we are having).

 

Thanks

Message 4 of 5
FURRYe38
Guru

Re: Nighthawk CAX80 login loop

Please give feedback to the questions presented. 


@jsomaini wrote:

I have the same issue.  When trying to authenticate to the web service (on the router), it forces a reauthentication.  Eventually, it asks for the serial number to reset the pw.  Even after doing that, it still has the same issue.  I've rebooted multiple times, verified the password is correct etc, etc... 

 

No idea what the issue is.


 

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 533 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi 770 Series