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Forum Discussion

AJWright64's avatar
AJWright64
Aspirant
Dec 07, 2016

Retail purchase vs ISP provided modem router

Does anyone know how to tell the difference between a retail purchased unit versus one that was purchased or acquired through a specific ISP?

 

There are A LOT of these for sale on eBay, Craigslist, etc., and often times the sellers don't know that the router/modem will only work with the ISP that provided it.  I know Xfinity, Cox and some others have Netgear make the routers to work exclusively with their encryption.

 

Can you tell by the serial number?  The MAC address?  The unit itself?

 

Please advise.

 

Thanks.

 

AJ

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Ajright64

     

    Typically with Netgear models such as the C6300 that is the retail product but we also make the C6300BD which is a ISP specific version so the letters at the end most time identify this.

     

    DarrenM

    • AJWright64's avatar
      AJWright64
      Aspirant

      In a VERY long chat session with one of your experts, I was (finally) told that ISP-specific models had either CXNAS or NAS somewhere on the unit, which I suspected was inaccurate.

       

      However, from your post, aren't you implying that the CG3000D is inherently specific to a certain provider?  I understood these units could (also) be purchased from Best Buy, etc.

       

      Please explain.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello AJwright64

         

        Like I said most times this is how to identify this but not always if you look on www.netgear.com you can see all the retail units it will not list isp only units.

         

        DarrenM