Router and modem combo not working

[Garskeb]

Hello, I recently purchased the two items listed above for my home use and after connecting the modem and router up along with getting my internet service provider to validate the modem I still cannot get WiFi through the Nighthawk ac1750. I can access the router on my mobile device and it says everything is working correctly but the wifi signal has a little! In a circle and says the internet is not available. Any help or suggestions would be greatly appreciated thank you

[DarrenM]

Hello Garskeb

Can you tell me what the model of the products are?

DarrenM

[Garskeb]

Hi Darren, thank you for your response, fortunately I was able to get my issue figured out with the help of netgear technical support representative. He said the assistance was in regards to my online question and I thought it would get marked as solved but I guess not. Thank you for your willingness to assist me and I'm sorry that it didn't get removed from the site