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Forum Discussion
Security questions I never set up
I just purchased a brand new sealed C6230 from Best Buy and set it up a few days ago for Xfinity. I have internet functionality but I wanted to log into the modem to change the wifi SSID and password ...
michaelkenward Unfortunately your two links do not work for me (file not found errors). And I installed the genie but it does not accept "password" as the password the same as the nighthawk app (both say login failed; please check password). However I can use "password" to log in directly to the modem from Chrome (bypassing Netgear apps) but then I encounter the two security questions. I have already done factory resets 3 times and it would not clear those questions when trying via desktop nor did the resets fix my inability to use the admin/password credentials on the nighthawk app. I will try few more factory resets and see if it makes any difference.
areolata wrote:
However I can use "password" to log in directly to the modem from Chrome (bypassing Netgear apps) but then I encounter the two security questions.
Is there anything else on the network?
I assume that you have tried different browsers.
Have you tried accessing the modem/router without an Internet connection? You do not need this to change many settings on the device.
I have already done factory resets 3 times and it would not clear those questions when trying via desktop nor did the resets fix my inability to use the admin/password credentials on the nighthawk app. I will try few more factory resets and see if it makes any difference.
I doubt if more resets will get you anywhere. As this is a new device, I would return it to the seller for a replacement.
Unfortunately your two links do not work for me (file not found errors).
That's odd. I would expect a the usual "page not found" or some other error. File not found makes no sense because that's not what the browser is looking for.
You talked earlier of "my Netgear account". Where did that come from? You don't need any account to get a device to work.