Model is Nighthawk AX8 AX6000 I am unable to connect to the modem through the setup. The app directs me to plug in the modem and wait for it to power up. Then it says to connect to Netgear79 but it doesn't show up. The 4 first lights are on and the rest are off. I M unsure of what to do. I've called my service provider and they have said that the internet is working at our place. It seems to be a problem with the modem.
I have two things hardlined into the modem/router and the network doesn't pop up. There are 2 buttons that don't have a symbols by them and unfortunately I do not have a manual.
Oops nevermind, the symbols are just really small on the button. I have pressed it and held for 2 seconds and nothing happened. There aren't any new symbols lighting up. So far the only LED's that are on are: power, upstream, downstream, and online.
Yes we've tried a factory reset and it still wasn't allowing me to connect to what was supposed to be Netgear97. It just wasn't popping up at all on my phone, laptop, or desktop. We are going to return in under warranty.
