Unable to update cable modem firmware

Question

I purchased the AC1900 C7000v2 cable modem for use with Spectrum Internet a few years back. Everything has worked fine until a few days ago. My instincts told me to update the firmware (currently V1.02.09).

As the Netgear Genie (internet portal) listed nowhere to update the firmware, my investigation lead me to download and install the iOS app and waste time setting up an account. After installing the iOS app I was excited to see the app confirm that the firmware was out of date... but gives absolutely no way to download and push it to the modem. I was frustrated and annoyed to discover that other uses have had the exact same experience with Netgear offering no specific solutions - especially for this model.

Last resort: I called Spectrum who informed me that as the modem "was not theirs" the weren't able to push the new firmware (V1.03.01) to my modem.

What I have come away with:

I've wasted more than a few hours looking for alternative ways to udate the firmware.

The Nighthawk App is worthless and will be removed from my phone.

Netgear NEED to make firmware upgrades available through the modem itself as well as being able to download it to the computer and push it to the modem.

I used to love Netgear and, until recently, have never had a problem. But I won't be recommending Netgear anytime soon to my clients.

What an utter waste of time. This product wasn't cheap.

plemans · Answer

Cable modem routers aren't user updatable. Its part of the docsis spec.&nbsp;
The isp gets supplied the firmware but its up to them to certify it and push it out.
You can compare you're current version to what the isp supports.&nbsp;
https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router
&nbsp;
Or you could go more into details on the actual issue you're having (not updating firmware) and we can see if we can help you.&nbsp;

JamesM669 · Answer

Thank you. You've actually updated me with more infor in 2 minutes than Spectrum or I was able to find in 3 hours. Surpised to see that Spectrum isn't supporting the latest firmware version.

Thank you. 🙏

JamesM669 · Answer

AC1900 C7000v2 cable modem for use with SpectrumFirmware: V1.02.09&nbsp;Right now it's all working and the page you suggested I look at shows that the firmware listed above is the only firmware approved by Spectrum even though 2 newer versions are available. As mentioned I haven't had a problem today (and I think that the real issue was on Spectrum's end).&nbsp;I'll be back should things go down again. 🙏

plemans · Answer

Glad to help.&nbsp;
Other than firmware, what actual issue were you running into?&nbsp;
Alot of things can be helped/fixed with optimizing the connection or changing some settings.&nbsp;

JamesM669 · Answer

The last few nights my internet had been dropping out completely and intermittently. I would reboot the router and it would allow me to stream for about 5 minutes and then the app I was watching would start buffering and then an error message (unable to play video) would eventually pop up. At first I thought it was the Apple TV 4K crashing, so I would reboot that. Then I tried deleting and reinstalling the apps (Sky News, Paramount+, HBO Max &amp; Prime Video). All would work for a few minutes and then stop.I checked to see if Apple had any outages - none reported. Then checked to see it Spectrum were having issues - none reported. Then it dawned on me that the firmware could need updating. And the rest is history.Of course, all is working normally as of this posting with no updated firmware pushed from Spectrum.Thank you for asking.

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Unable to update cable modem firmware

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