XR500 Help

[catalano]

Hello, 

 i have put my Rogers cable modem/router combo (CGM4140COM) (Technicolor) in bridge mode and i have connected my xr500. I have been noticing that with my xr500 i am getting higher pings. I have read that i will need to get my old router MAC and change my xr500 MAC to my old router MAC. i have went into my rogers network settings and noticed 3 types of MAC. WAN MAC / eMTA MAC / CM MAC. i am not sure which MAC would be my old router MAC. my modem from my ISP is a modem/router combo (CABLE). How would i find out my old router MAC on my modem/router combo and would i have to take my modem/router combo out of bridge mode and unhook my xr500 to find out my old router MAC?

Thank you

[FURRYe38]

Please post about this in the NH gaming router forum:

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-rout...

FYI,

This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.

Good Luck.