compatability with viasat isp

[Publisher_Inter]

Hello, My isp is a company called VIASAT out of Carlsbad, Ca.

The viasat modem is junk. 

I cannot get a straight answer from Viasat ISP as to whether 

the Netgear coax cable, can replace the Viasat coax modem.

My 'hot-spot' provider is Verizon. 

I bought a Netgear MiFi device for the Verizon connection.

THEN, Verizon said they did not support netgear MiFi.

Then, I had to buy an inferior MiFi from Verizon.

How can I find out, now, for the Coax-router and before I

would buy a device like Netgear MiFi, whether an ISP

supports a netgear product, ?

How do I tell Viasat how to 'set up' the new netgear router

to replace the Viasat router, please ?

Thank you. 

Publisher {@} InternetNEWSNETwork [dot] com

NETGEAR - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black

[FURRYe38]

Cable modems or Coax modems are only meant for cable modem ISPs. SAT ISPs usually use different modems for there services. Usually specific modems or gatways that are tied to there systems. The ISP should and do have this information on what they use and what IS required for there services. 

[Publisher_Inter]

Sir,

Thank you for responding.

ViaSat's Should(s) and could(s) have turned out to be different things 😞

They don't have a clue from their remote tech support.

A human-being-in-home-service tech did not have a clue.

Verizon for netgear MiFi, told me right away, when I gave them the serial

number of Netgear, that netgear was incompatible.

What serial number can I give Viasat to check against their support list ?

Thanks, 

[FURRYe38]

We don't have that information. 

Verizon is a Fiber/ONT based ISP thus again, Cable modems will not work. 

You'll need to refer to the ISP for help and information on what there services required. Its there Service. Again, maybe ISP specific and will have to use there equipment. Ask for escalated support or a technician who should know this. Maybe there installer would be able to help.

Good Luck.