2.4 GHz radio is not working

Question

Was working fine, now suddenly the 2.4 GHz radio is not working, the 5 GHz works fine. I've tried turning the radio on/off both manually and via logging into the router on an ethernet connection. All the settings seem to be correct, as they were prior to this issue. But still no luck. Any suggestions? Thanks!

FURRYe38 · Answer

Try a factory reset on the modem and setup from scratch?&nbsp;&nbsp;What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz.Any Wifi Neighbors near by? If so, how many?

Coveno · Answer

Hi&nbsp;&nbsp;What channels are you using? Auto?&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;YESTry setting manual channel 1, 6 or 11 on 2.4Ghz&nbsp; &nbsp; &nbsp;DID that, no joyAny Wifi Neighbors near by? If so, how many?&nbsp; &nbsp; &nbsp; &nbsp; TWO , not new&nbsp;Will look in to it and try reset later, woried I will lose everything.&nbsp;&nbsp;

FURRYe38 · Answer

Resets only erase user configurations and sets back to default values is all. Sometimes this can help correct problems.

After the reset, I would pull the power from the modem for 30 seconds then plug back in. Then walk thru the setup wizard for the modem.

Coveno · Answer

hi,&nbsp;Thanks for your help.I tried the reset no Joy.Any other ideas?&nbsp;Bill

FURRYe38 · Answer

The wifi maybe faulty.&nbsp;As a alternative solution for this, users can turn OFF or disable the wifi radios on the modem, user then can install a exnternal wifi AP device that supports any kind of wifi configuration. Install a RAX router in AP mode or Orbi wifi MESH system in AP mode. Users can continue to use the modem router as there host router.

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2.4 GHz radio is not working

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