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Re: C6300 and Windows 10 disconnects frequently

lowdrag
Aspirant

C6300 and Windows 10 disconnects frequently

Never had a problem with my Windows 7 installation.  Since upgrading to Windows 10, the internet disconnects several times a day.  Usually fixes itself when I run diagnostics, but must reboot from a cold shutdown sometimes.  usually says "local area connection adapter has disconnected"  and sometimes "disconnected from gateway, not available".  Sometimes it says "local area connection adapter disabled".  I can always fix it somehow, but very annoying to happen several times a day.

Message 1 of 10

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lowdrag
Aspirant

Re: C6300 and Windows 10 disconnects frequently

The 2nd link down seems to have fixed the problem.  It is to disable "receive side scaling" on the modem.  For more details, see the 2nd link.

Thanks for all the help.

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Message 8 of 10

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Babylon5
NETGEAR Employee Retired

Re: C6300 and Windows 10 disconnects frequently

Is this a wired connection to the router? Those messages appear to be related to the device fitted to the computer, have you looked to see if there are diver updates available for the relevant device? Do you know what the model of the device is (listed in Device Manager)?

____________________________
Working on behalf of Netgear
My name is Andy
Message 2 of 10
lowdrag
Aspirant

Re: C6300 and Windows 10 disconnects frequently

Yes, it is hard wired (ethernet) and the WiFi continues to work fine, but the computer internet connection drops.  It is a cable modemWifi and is a AC1750 model C6300.  According to the website, there are no driver updates available.  I am using it on Cox cable.  It is a Dell PC and had Windows 7 on it and upgraded to Windows 10 and now the problems started.

Message 3 of 10
Babylon5
NETGEAR Employee Retired

Re: C6300 and Windows 10 disconnects frequently

Your last post is not clear, are you referring to the drivers for the networking device (Ethernet) fitted to the computer? It is that device that I believe might need updated drivers.

____________________________
Working on behalf of Netgear
My name is Andy
Message 4 of 10
lowdrag
Aspirant

Re: C6300 and Windows 10 disconnects frequently

Yes, going to the Netgear web site, it says there are no new drivers for my Modem.  It also says it should operate properly with Windows 10.  My computer is connected directly to the Modem with an ethernet cable.

 

Message 5 of 10
lowdrag
Aspirant

Re: C6300 and Windows 10 disconnects frequently

Here is the diagnostic trace

 

Internet Connections
Publisher details
Issues found
The default gateway is not available
Fixed
Reset the "Local Area Connection" adapter
Completed
Investigate router or broadband modem issues
Not run
Issues found
Detection details

The default gateway is not available
Fixed
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Reset the "Local Area Connection" adapter
Completed
This can sometimes resolve an intermittent problem.
Network Diagnostics Log
File Name: 060F899A-869C-42D8-9DE4-B8398A22A090.Repair.1.etl
Investigate router or broadband modem issues
Not run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Local Area Connection driver information:
Description . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 12.4.0.3
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem17.inf
Inf File Date . . . . . . . . . : Friday, October 16, 2009 10:57:52 AM
Section Name . . . . . . . . . : DEV_KEY2.NTamd64.6.1
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1691
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14
Network Diagnostics Log
File Name: 060F899A-869C-42D8-9DE4-B8398A22A090.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: MERLE-PC
Windows Version: 10.0
Architecture: x64
Time: Saturday, October 03, 2015 1:58:37 PM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 3.0
Publisher: Microsoft Windows
Internet Connections
Find and fix problems with connecting to the Internet or to websites.
Package Version: 3.0
Publisher: Microsoft Corporation

Message 6 of 10
Babylon5
NETGEAR Employee Retired

Re: C6300 and Windows 10 disconnects frequently


@lowdrag wrote:

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Local Area Connection driver information:
Description . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 12.4.0.3
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem17.inf
Inf File Date . . . . . . . . . : Friday, October 16, 2009 10:57:52 AM
Section Name . . . . . . . . . : DEV_KEY2.NTamd64.6.1
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1691
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14


 

That is what I am referring to, the network adaptor within your PC. If everything was fine with Windows 7 but you see error messages like "local area connection adapter has disconnected" with Windows 10, then that most likely relates to the adaptor in your PC.

 

Here are people posting about similar issues;

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-lan-connection-iss...

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/broadcom-netlinktm-gigabit-et...

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/windows-10-ethernet-doesnt-wo...

 

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_web/windows-10-networking-not...

 

 

____________________________
Working on behalf of Netgear
My name is Andy
Message 7 of 10
lowdrag
Aspirant

Re: C6300 and Windows 10 disconnects frequently

The 2nd link down seems to have fixed the problem.  It is to disable "receive side scaling" on the modem.  For more details, see the 2nd link.

Thanks for all the help.

Message 8 of 10
Babylon5
NETGEAR Employee Retired

Re: C6300 and Windows 10 disconnects frequently

OK, that’s great, but just one last point to be clear. That setting has nothing at all to do with the modem, it is a property of the Ethernet driver/adaptor within your PC, and could potentially affect any kind of Ethernet connection your PC makes.

____________________________
Working on behalf of Netgear
My name is Andy
Message 9 of 10
lowdrag
Aspirant

Re: C6300 and Windows 10 disconnects frequently

Yes, Sorry, I misspoke, I meant the adapter in the PC. 

Thanks again for the all the help

Message 10 of 10
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