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SR_0410's avatar
SR_0410
Aspirant
Apr 07, 2021

C7000V2 - Spectrum Cable - every night resetting at same time

I have spectrum cable - ARRIS TM602G modem with C7000v2 nighthawk modem/router combo.   Every night at 12:15AM  my wifi goes off line for couple of minutes.  

 

My event Log shows:  

- Resetting the cable modem due to docsDevResetNow

other logs verbiage has:

SYNC Timing Synchronization failure - Failed to acquire FEC framing;

No Ranging Response received - T3 time-out;

Overriding MDD IP initialization parameters; IP provisioning mode = IPv6

Missing BP Configuration Setting TLV Type: 17.8; 

 

This in general would not be an issue given the time of day - but while all of my devices reconnect with no issues - I have  4 Ring cameras - where 2 of them will reconnect and 2 will not reconnect until 12 hours later, then they reconnect automatically. 

 

3 variables -  NIghthawk, Spectrum Cable and Ring cameras.  

 

Starting point is the 12:15 AM event log - so trying to determine if this is a spectrum issue or  Netgear router issue.  Of course spectrum says the netgear is defective. 

 

I have hard re-set the nighthawk multiple times as well as cameras, etc. and  to no avail.  The  events happen like clockwork and cannot find the root cause.

 

appreciate any ideas.   thanks 

 

 

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    i guess I'm curious as to why you're using 2 modems. 

    • SR_0410's avatar
      SR_0410
      Aspirant

      Either rent spectrums router for ridiculous monthly charge or get my own - which I did with the nighthawk.   Worked fine for about 6 months, till recent issue.

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        so you're not using the other modem? Just the c7000?

        Do you have a screen snip of the cable connections page and the modem event logs?