CAN NOT USE MJ

[SmokinJoe]

Hi everyone, I have a rental HUGHES HT2000W Modem and my own NETGEAR R6220 Router.Also I have a new MagicJack Go.After the Hughes modem and dish were

installed I added MagicJack Go to my NETGEAR R6220 Router and also hooked a new

phone I had bought to MagicJack Go. Thought I was all set until I tried to make a few

phone calls. No good at all...Lots of static, phone cutting in and out...Had to hang up.

I got my cell phone and immediately called MagicJack support.The person I talked to was

very informed and after I told her my problem she ran a few tests on my MagicJack

and she asked me who's modem was I using....I told her it was a rental and she

said I needed to call them and ask, " Please release ports 5060 to 5070 UDP "

I thanked her and called Hughes support and they seemed clueless about the ports

and were just interested in getting me to buy their phone setup

" which works  excellant with our modem "...Is there any way possible I can get around

this and have a phone without buying theirs? Thanks ahead of time for your suggestions.

SmokinJoe

[antinode · Accepted solution]

> [...] I have a rental HUGHES HT2000W Modem and my own NETGEAR R6220
> Router.

   What, exactly, is connected to what, exactly, how, exactly?  (Hint:
If a device has multiple Ethernet ports, then "connected to device" is
not enough detail.)

   A "HUGHES HT2000W Modem" seems actually to be a modem+router, so you
have cascaded two routers.  Cascading multiple routers can cause
multiple problems, possibly including this one.

   Why are you using the R6220?  If it's to expand your wireless-network
coverage, then you may want to configure it as a wireless access point,
instead of as a full-function router.  

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Use the Router as a
Wireless Access Point".  

> [...] called Hughes support and they seemed clueless about the ports
> [...]

   The MagicJack gizmo decides which ports it uses; there's no reason
for Hughes to know anything about them.  And the HT2000W probably does
nothing special with those ports.  I'd guess that no one needs to
"release" any ports (whatever that means), but getting everything
tunneled through two routers may be difficult.  Eliminating one of the
routers (by configuring the R6220 as a WAP) might help.

   An alternative way to eliminate one router would be to configure the
HT2000W as a modem only (making the R6220 your only router), but, in my
quick look at the HT2000W documentation which my Web search found, I
didn't see a way to do that.  And, if you have any devices other than
the R6220 connected to the HT2000W (wired or wireless), then you'd
really want to keep the HT2000W as a modem+router.

[antinode · Accepted solution]

> [...] I have a rental HUGHES HT2000W Modem and my own NETGEAR R6220
> Router.

   What, exactly, is connected to what, exactly, how, exactly?  (Hint:
If a device has multiple Ethernet ports, then "connected to device" is
not enough detail.)

   A "HUGHES HT2000W Modem" seems actually to be a modem+router, so you
have cascaded two routers.  Cascading multiple routers can cause
multiple problems, possibly including this one.

   Why are you using the R6220?  If it's to expand your wireless-network
coverage, then you may want to configure it as a wireless access point,
instead of as a full-function router.  

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Use the Router as a
Wireless Access Point".  

> [...] called Hughes support and they seemed clueless about the ports
> [...]

   The MagicJack gizmo decides which ports it uses; there's no reason
for Hughes to know anything about them.  And the HT2000W probably does
nothing special with those ports.  I'd guess that no one needs to
"release" any ports (whatever that means), but getting everything
tunneled through two routers may be difficult.  Eliminating one of the
routers (by configuring the R6220 as a WAP) might help.

   An alternative way to eliminate one router would be to configure the
HT2000W as a modem only (making the R6220 your only router), but, in my
quick look at the HT2000W documentation which my Web search found, I
didn't see a way to do that.  And, if you have any devices other than
the R6220 connected to the HT2000W (wired or wireless), then you'd
really want to keep the HT2000W as a modem+router.

[SmokinJoe]

Thanks so much for your detailed explaination and advise, it was very much appreciated !

SmokinJoe