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CM1000 V2 broken?
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CM1000 V2 broken?
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Re: CM1000 V2 broken?
Are you able to ping it?
If you were a beta tester, you probably have a few devices sitting around. Check to see if swapping power supplies helps.
Also, try unhooking the coax from the modem, then try factory resetting it. I've had power feedback from a coax feed before that caused issues.
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Re: CM1000 V2 broken?
Hi. Thanks for the suggestions. I did swap the power supply to another with 12V 2.5A output and still same issue. I can't ping the modem because it seems to not be able to boot up. The issue occurs about 3 seconds after powering on the device even with the coax cable unplugged. Holding the reset button on the back doesn't seem to do anything at all. I'm contemplating opening the cable modem and checking the components for shorts.
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Re: CM1000 V2 broken?
Did you contact any of the beta team managers?
Might be worth it prior to cracking it open
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Re: CM1000 V2 broken?
contact the original Beta Managers to see what they can do to help.
ideally, please start with Beta PM before forums for the Beta Program devices.
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Re: CM1000 V2 broken?
Sorry. I'm not sure what the protocol is for beta devices that has been out of beta for over a year now and the beta site closed. Can you give me some advice how I would go about contacting the people involved in the beta? Thanks!
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Re: CM1000 V2 broken?
You should have recieved a email about whom to contact for after beta support. There would have been a couple of email addresses to make contact with. Send vkdelta a PM here as well to get more information.
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Re: CM1000 V2 broken?
we think we know who you are 🙂
you shall get an email..
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Re: CM1000 V2 broken?
Thank you! I actually went back to look at the email and found it! I didn't know there was a direct contact with the beta coordinator. Thanks again!
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Re: CM1000 V2 broken?
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Re: CM1000 V2 broken?
This is a hardware problem and there's no fix other than to replace it under warranty. Reach out to Netgear and see if they can do anything about it.
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Re: CM1000 V2 broken?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
@McCuean wrote:
I am currently having the same issue. Is there a solution to this at all. The problem started after a power outage
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