Orbi WiFi 7 RBE973
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CM600 Status page 192.168.100.1 does not work on any of my computers. Works on cell.

AxleTheRed
Tutor

CM600 Status page 192.168.100.1 does not work on any of my computers. Works on cell.

First off, I can load the status page fine on my cell phone.  Everything works right on it. However, it looks like none of the browsers on any computer I have tried supports it correctly.  I can login to it but it is messed up.  It looks like this:   http://imgur.com/a/7NNao 

When I load it on my phone it says firmware version is V1.01.12.  My ISP is Comcast.

 

 

I can access the cable modem status on my computer, these are results: 

Cable Connection
 
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency 	
 
Startup Procedure
Procedure 	Status 	Comment
Acquire Downstream Channel 	621000000 Hz 	Locked
Connectivity State 	OK 	Operational
Boot State 	OK 	Operational
Security 	Enable 	BPI+
IP Provisioning Mode 	Honor MDD 	IPv6 only
 
Downstream Bonded Channels
Channel 	Lock Status 	Modulation 	Channel ID 	Frequency 	Power 	SNR 	Correctables 	Uncorrectables
1	Locked	QAM256	11	621000000 Hz	-1.6 dBmV	39.5 dB	0	0
2	Locked	QAM256	1	561000000 Hz	-1.6 dBmV	39.5 dB	0	0
3	Locked	QAM256	2	567000000 Hz	-1.6 dBmV	39.7 dB	0	0
4	Locked	QAM256	3	573000000 Hz	-1.7 dBmV	39.6 dB	0	0
5	Locked	QAM256	4	579000000 Hz	-1.6 dBmV	39.7 dB	0	0
6	Locked	QAM256	5	585000000 Hz	-1.8 dBmV	39.6 dB	0	0
7	Locked	QAM256	6	591000000 Hz	-1.7 dBmV	39.5 dB	0	0
8	Locked	QAM256	7	597000000 Hz	-1.6 dBmV	39.6 dB	0	0
9	Locked	QAM256	8	603000000 Hz	-1.7 dBmV	39.5 dB	0	0
10	Locked	QAM256	9	609000000 Hz	-1.7 dBmV	39.4 dB	0	0
11	Locked	QAM256	10	615000000 Hz	-1.5 dBmV	39.5 dB	0	0
12	Locked	QAM256	12	627000000 Hz	-1.4 dBmV	39.5 dB	0	0
13	Locked	QAM256	13	633000000 Hz	-1.3 dBmV	39.4 dB	0	0
14	Locked	QAM256	14	639000000 Hz	-1.1 dBmV	39.5 dB	0	0
15	Locked	QAM256	15	645000000 Hz	-0.9 dBmV	39.6 dB	0	0
16	Locked	QAM256	16	651000000 Hz	-1.0 dBmV	39.5 dB	0	0
17	Locked	QAM256	17	657000000 Hz	-1.2 dBmV	39.4 dB	0	0
18	Locked	QAM256	18	663000000 Hz	-1.3 dBmV	39.4 dB	0	0
19	Locked	QAM256	19	669000000 Hz	-1.6 dBmV	39.0 dB	0	0
20	Locked	QAM256	20	675000000 Hz	-1.7 dBmV	38.9 dB	0	0
21	Locked	QAM256	21	681000000 Hz	-2.3 dBmV	38.6 dB	0	0
22	Locked	QAM256	22	687000000 Hz	-2.5 dBmV	38.6 dB	0	0
23	Locked	QAM256	23	693000000 Hz	-2.8 dBmV	38.2 dB	0	0
24	Locked	QAM256	24	699000000 Hz	-3.1 dBmV	37.8 dB	0	0
 
Upstream Bonded Channels
Channel 	Lock Status 	US Channel Type 	Channel ID 	Symbol Rate 	Frequency 	Power
1	Locked	ATDMA	10	5120 Ksym/sec	23700000 Hz	42.0 dBmV
2	Locked	ATDMA	11	5120 Ksym/sec	30100000 Hz	41.8 dBmV
3	Locked	ATDMA	12	5120 Ksym/sec	36500000 Hz	43.0 dBmV
4	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
 
Current System Time: Thu Mar 09 14:42:13 2017
Help Center Show/Hide Help Center

 

edit:  I had previously used a rented gateway, I think it is trying to load the page for that perhaps?  I don't know.

Model: CM600|CM600 High Speed Cable Modem
Message 1 of 3

Accepted Solutions
AxleTheRed
Tutor

Re: CM600 Status page 192.168.100.1 does not work on any of my computers. Works on cell.

I found the solution.  I use Kaspersky internet security on all of my computers.  If I disable kaspersky, everything loads and displays properly.

 edit:  to resolve without disabling kaspersky entirely, right click on settings, additional, network, then disable "traffic processing: inject script into web traffic to interact with web pages"  

Doing this will disable safe money and a few other plugins, but the modem status page will work correctly. 

View solution in original post

Model: CM600|CM600 High Speed Cable Modem
Message 2 of 3

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AxleTheRed
Tutor

Re: CM600 Status page 192.168.100.1 does not work on any of my computers. Works on cell.

I found the solution.  I use Kaspersky internet security on all of my computers.  If I disable kaspersky, everything loads and displays properly.

 edit:  to resolve without disabling kaspersky entirely, right click on settings, additional, network, then disable "traffic processing: inject script into web traffic to interact with web pages"  

Doing this will disable safe money and a few other plugins, but the modem status page will work correctly. 

Model: CM600|CM600 High Speed Cable Modem
Message 2 of 3
AxleTheRed
Tutor

Re: CM600 Status page 192.168.100.1 does not work on any of my computers. Works on cell.

This issue has been fixed in the latest update of Kaspersky, released March 13 2017. 

 

See https://forum.kaspersky.com/index.php?showtopic=366979

and https://forum.kaspersky.com/index.php?showtopic=361588

 

It also fixed an issue I had logging in to 192.168.1.1 on my computer with kaspersky.

Model: CM600|CM600 High Speed Cable Modem
Message 3 of 3
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