Genie app not connecting to router’s WiFi

Question

My iPhone and other devices are connected to my WiFi network Via my NETGEAR nighthawk C7000 router, but when I open the Genie app it says to connect my mobile device to my NETGEAR’s router WiFi as if it’s not recognizing that my iPhone is already connected. How do I get the genie app on my iPhone to recognize that I’m connected to the WiFi network so I can use the app? Thanks!

FURRYe38 · Answer

Please post about this over in the Genie app forum:https://community.netgear.com/t5/Genie/bd-p/home-genie&nbsp;Good Luck.&nbsp;

Southpaw07 · Answer

Correct me if I’m wrong but I think I posted it in both the genie app forum and also the modem/ router forum. I originally posted it I think on the genie app forum but then someone messaged me saying I should consider posting it under modem/router forum.

FURRYe38 · Answer

IF your devices are connecting to the modem fine and also you can access the modems web page using a PC or laptop and web browser fine, then this is a genie app issue.&nbsp;

Elliespop2 · Answer

I cannot login to netgear genie. I can put my password in but my administrator ID will not let me type anything. The cursor will not go there. I have no issues with my router, I just want to update the firmware/software and I cannot

Southpaw07 · Answer

I think it’s a genie app issue then. How do I get assistance with the app issue so I can get the genie app to connect to my nighthawk router WiFi?

Forum Discussion

Genie app not connecting to router’s WiFi

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