NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ISP (Mediacom) will not update firmware since C7000V2 not on approved list.
I have an AC1900/C7000V2 router/modem that has the instability issues of late. I have firmware version V1.02.14 and have been trying to update to V1.03.01. This model is compatable with Mediacom but not on their approved list, therefore will not update it.
I have talked to two different mediacom reps and that is is there position. On the Netgear website I found a table to confirm this. I do not show a place to update from my Genie app or signing into the router address. After weeks of going in circles I am at a loss on how to get the updated firmware installed.
Any help would be appriciated.
Retiredbgo
11 Replies
You won't be able to. Mediacom is the only one who can update it and they refuse to.
So you're kind of SOL.
That's the problem with modem/router combo devices and one of the reasons we usually push people to buy a modem seperate from the modem.
What actual issues are you have?
What makes you think upgrading firmware will fix it/
do you have a screen snip of the cable connections page and the event logs?
Thank you for responding. My issues are that it loses internet and sometimes wifi for 3-20 minutes. Usually it will come back later. I have done factory reset, unplgging it or reboot router from Genie app to restore full operation. It may occur several times an hour to once every several days.
This started maybe 45 days but it has gotten worst. Reading different forums to pointed to a firmware problem and gave the version of the update.
do you have a screen snip of the cable connections page and event logs?
- Sorry if this is bulky. I just learned what a snipping tool is. Sent emails earlier but they were returned. Hopefully this is the info you asked for.Thanks for your help.George Lawrence
I have been sending emails but all have been returned. Not sure if the attached photos will be present, as they are the logs you asked for.-----Original Message-----
From: NETGEAR community <community@netgear.com>
To: retiredbgo@aim.com
Sent: Sat, Sep 25, 2021 1:16 pm
Subject: Re: ISP (Mediacom) will not update firmware since C7000V2 not on approved list. (NETGEAR Communities Subscription Update)Hi retiredbgo,plemans (Guru) posted a new reply in Nighthawk WiFi Routers on 2021-09-25 01:16 PM :Re: ISP (Mediacom) will not update firmware since C7000V2 not on approved list.You won't be able to. Mediacom is the only one who can update it and they refuse to.So you're kind of SOL.That's the problem with modem/router combo devices and one of the reasons we usually push people to buy a modem seperate from the modem.What actual issues are you have?What makes you think upgrading firmware will fix it/do you have a screen snip of the cable connections page and the event logs?NETGEAR Communities sent this message to retiredbgo@aim.com.
You are receiving this email because a new message matches your subscription to a topic.To control which emails we send you please go to, manage your subscription & notification settings or unsubscribe.NETGEAR.COM © 2016 NETGEAR, Inc. All Rights Reserved. 350 East Plumeria Drive San Jose, CA 95134 7 Attached Imagesto add them click on "choose file" and add them 1 at a time.
